Assistant Housekeeping Manager: Guest Experience Lead

Renaissance Hotels; Johor Bahru; On-site; MYR 50,000 - 80,000; Full time

Job summary

Renaissance Hotels in Johor Bahru is seeking an Entry level management professional to support daily housekeeping, recreation/health club and laundry operations. You will oversee guest room cleaning, public areas, and inspections while helping to maintain the operating budget and guest satisfaction.

The role focuses on ensuring service excellence, coordinating with Front Desk and Engineering, and upholding safety and accuracy in inventory and procedures within a dynamic hotel environment in

Qualifications

• High school diploma or GED with 1 year experience in housekeeping or related professional area.
• 2-year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Education

High school diploma or GED

2-year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or related major

Job description

Renaissance Hotels in Johor Bahru is seeking an Entry level management professional to support daily housekeeping, recreation/health club and laundry operations. You will oversee guest room cleaning, public areas, and inspections while helping to maintain the operating budget and guest satisfaction.

The role focuses on ensuring service excellence, coordinating with Front Desk and Engineering, and upholding safety and accuracy in inventory and procedures within a dynamic hotel environment in