Hotel Operations Manager - Housekeeping & Guest Services

Renaissance Hotels; Johor Bahru; On-site; MYR 60,000 - 120,000; Full time

Job summary

Renaissance Hotels in Johor Bahru, Malaysia, is seeking a Housekeeping Manager to lead daily shift operations of Housekeeping, Recreation/Health Club and Laundry where applicable. You will direct and develop a team, ensure guest rooms, public spaces and staff areas are clean and well maintained, and conduct inspections with accountability for corrective action.

The role emphasizes guest satisfaction, budget adherence, cost control, workforce planning and collaboration with other departments to

Qualifications

• High school diploma or GED required; 2 years in housekeeping or related area preferred.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Oversee housekeeping operations including rooms, public spaces and staff areas.
• Communicate guest room status to Front Desk in a timely manner.
• Supervise daily housekeeping shift operations and ensure policy compliance.
• Assist in stocking supplies and uniforms for guest rooms and areas.
• Support an effective inspection program for guestrooms and public spaces.

Skills

Team leadership

Operations management

Guest service

Cost control

Inspection/quality control

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related

Job description

Renaissance Hotels in Johor Bahru, Malaysia, is seeking a Housekeeping Manager to lead daily shift operations of Housekeeping, Recreation/Health Club and Laundry where applicable. You will direct and develop a team, ensure guest rooms, public spaces and staff areas are clean and well maintained, and conduct inspections with accountability for corrective action.

The role emphasizes guest satisfaction, budget adherence, cost control, workforce planning and collaboration with other departments to