Assistant Head of Service

Rapsys Technologies Pte Ltd; Malaysia; On-site; MYR 90,000 - 150,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE. LTD. is seeking an experienced Assistant Head of Service to manage truck service operations in Malaysia. Responsibilities include overseeing maintenance, ensuring dealer compliance with KPIs, serving key fleet customers, and leading service managers and technicians. The ideal candidate has 15-20+ years in commercial vehicle service operations and a Bachelor’s degree in Mechanical or Automotive Engineering. Strong leadership and customer management skills are essential for driving service performance and profitability.

Qualifications

• 15-20+ years in truck or commercial vehicle service operations.
• Strong experience in managing fleet customers and upselling after-sales programs.
• Experience with 24/7 service or call center operations is a plus.

Responsibilities

• Oversee truck service, maintenance, and repair operations.
• Monitor dealer performance and ensure compliance with KPIs.
• Serve as the primary contact for the OEM.
• Manage expectations for key fleet customers.
• Identify upselling opportunities for service contracts.
• Track and present KPIs to management.
• Oversee 24/7 operations for breakdown assistance.
• Lead service managers and technicians.
• Manage budgets for service operations.

Skills

Fleet customer management

Service contracts

Leadership

Communication

Business acumen

Education

Bachelor’s degree in Mechanical or Automotive Engineering

Job description

Assistant Head of Service# Assistant Head of Serviceby | May 8, 2026Key Responsibilities Service Operations Management: Oversee truck service, maintenance, and repair operations across company and dealer workshops while enforcing SOPs and service standards. Dealer Network Management: Monitor authorized dealer performance through audits and reviews, ensuring compliance with KPIs and brand requirements. Principal Management: Act as the primary contact for the OEM (principal), conducting monthly reviews to highlight quality issues, review warranty trends, and ensure alignment with technical updates. Fleet Customer Management: Serve as the escalation point for key fleet customers, managing their expectations regarding service timelines, costs, and vehicle uptime. Service Contract Sales & Upselling: Identify opportunities to sell maintenance packages and service contracts to fleet customers to drive revenue and service penetration. Reporting & Performance Management: Track and present KPIs such as turnaround time (TAT), first-time fix rates, and uptime to management and stakeholders. 24/7 Call Centre & Breakdown Rescue: Oversee 24/7 operations for breakdown assistance, ensuring fast response times and effective coordination of roadside rescue. Team Leadership: Lead service managers, technicians, and call center staff while fostering a customer-centric culture. Financial & Budget Control: Manage budgets to ensure profitability across service operations and monitor cost efficiency for warranty and breakdown expenses. Parts & Safety: Coordinate critical parts availability and enforce health, safety, and environmental standards across all service points. Full descriptionQualifications & Requirements Education: Bachelor’s degree in Mechanical or Automotive Engineering or a related field. Experience: 15-20+ years in truck or commercial vehicle service operations. Skills: Strong experience in managing fleet customers, service contracts, and upselling after-sales programs. Additional Assets: Experience with 24/7 service or call center operations is considered an advantage. Core Competencies: Strong leadership, communication, and business acumen**Job Category:** Assistant Head of Service**Job Type:** Assistant Head of Service**Job Location:** MalaysiaAssistant Head of ServiceMalaysiaMalaysia