Client Advisor (Pavilion KL)

FERRAGAMO; Kuala Lumpur; On-site; MYR 31,000 - 40,000; Full time

Job summary

Ferragamo Malaysia seeks a customer-focused Retail Executive to deliver exceptional service in a luxury fashion environment in Kuala Lumpur. You will build emotionally rich relationships with clients and drive sales through personalised experiences.

You will maintain store presentation, manage stock, and contribute to CRM efforts by updating client records and acquiring new clients, with flexibility for weekends and shifts.

Qualifications

• Minimum 1 year of working experience in retail, fashion or luxury sectors.
• Business-level English speaking.
• Independent, detail-oriented and able to work in a fast-paced environment.
• Customer-oriented with strong service flair.
• Able to work retail hours including weekends and public holidays; morning/afternoon/full shifts.

Responsibilities

• Achieve individual KPIs: Unit Per Transaction and conversion rate.
• Assist in daily and weekly sales reporting to head office where necessary.
• Ensure store and stockroom are clean, neat, and stocked by name/SKU and size.
• Keep stock rooms tidy and record stock transfers to minimize loss.
• Acquire new clients and develop relationships via CRM updates.

Skills

Customer service

Sales

CRM

Relationship building

Communication

Leadership on floor

Tools

CRM software

Job description

Benefits:

Base Salary + Individual Commission + Store Commission

Industry: Luxury Fashion

Job Mission

• Provide excellent and specialized customer service by creating emotionally enriched relationships with client
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiative
• Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performanc
• Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized
• Create a long-term authentic bond with clients by making them feel the experience is truly about them
• Demonstrate active leadership on selling floor, to drive individual and team objectives and be accountable for sales results

Main Responsibilities:

• Achieve individual KPIs:
  • c) Unit Per Transaction (UPT)
  • d) Conversion rate
• Assist in daily sales and weekly sales reporting to head office (where necessary).

Store Appearance / Visual Merchandising

• Ensure store / stockroom are clean, neat and tidy always, product is properly stored, bags in dust bags, shoes by name/SKU and in size order.
• Ensure new stocks are displayed and merchandised in a timely and attractive manner.

Stock Management

• Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
• Ensure all stock transfers into and out of the store are properly recorded to minimize stockloss

Customer Service & CRM

• Acquire new clients to Ferragamo database.
• Develop client relationships by providing clients regular updates.

Candidate Requirement

• Minimum 1 year of working experience in any retail business; fashion, luxury, beauty industry or customer service, hospitality industry
• English speaking (Business level)
• Independent, detailed and willing to work in a fast-paced environment
• Customer orientated with good service flair
• Able to work retail operating hours including weekends and public holidays. Morning Shift, Afternoon Shift, Full Shift.
• Be able to handle sales pressure and Retail KPIs