Assistant Duty Manager

Malaysia Airlines; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

Malaysia Airlines is seeking an Assistant Duty Manager to take charge of flight movements and ground operations at Kuala Lumpur. You will monitor operations, coordinate with departments, and implement service recovery plans to minimize disruption.

The role requires a degree in a related field and at least two years’ experience in operations, with strong decision making, leadership and communication skills. You will report to the Duty Manager and support planning, rostering and cross‑functional

Qualifications

• Degree in related field, preferably Operations.
• Minimum 2 years’ experience in operations.

Responsibilities

• Diligent monitoring of all flight movements and ground operations at KUL and stations and initiate immediate recovery tactical plans for disruptions.
• Engage with departments to manage recovery timelines, revise schedules, aircraft swaps, and passenger connections.
• Manage aircraft tail allocations on a D-2 basis, including swaps and data updates in FMCS.
• Coordinate adhoc charter, relief and positioning flights during activations in D-2 basis.
• Assist Head of Operations Planning with ORM, external engagement, rostering and projects.

Skills

Operations knowledge

Decision making

Leadership

Time management

Stress management

Interpersonal skills

English communication

Education

Degree in related field

Job description

Position Title

Assistant Duty Manager

Report To

Duty Manager

Role Purpose

Assume full control and monitoring of all flight movements and ground operations affecting corporate OTP and support Duty Manager to execute immediate service recovery tactical plans in a cross functional manner across all operating departments at the most cost-effective and efficient manner

Key Accountability

• Diligent monitoring of all flight movements and ground operations at KUL and stations and to initiate immediate recovery tactical plans for any flight disruptions by all recovery process including immediate information blast.
• Constant engagement with respective departments on all operating matters responding to recovery timeline following disruptions by initiating revised service schedules, aircraft swaps, revised crew operating pattern and passengers’ connections.
• Responsible for all aircraft tail allocations for all flights on D-2 basis, including aircraft swaps, assignments, simulation as instructed by Duty Manager and accountable for all flights movement data updates including delay reasons and codes are accurately updated in FMCS system.
• Coordinate and implement adhoc charter, relief and positioning flight arrangements, commercial or emergency situation as and when flights need to be activated in D-2 basis.
• Assists Head of Operations Planning in operational and administration duties including ORM, regular engagement with external parties, staff rostering matters, projects as and when required.

Qualification & Working Experience

• Degree in any related field preferably in Operations.
• 2 years’ experience in operations.

Skills & Knowledge

• Wide knowledge in Operations departments in Airline/Airport/Station Management/Terminal Centre Operations is an advantage.
• Good decision making with integrity, leadership skills, time management and stress management.
• Strong interpersonal and communication skills with effectively communicate in english, both writing and verbal.

Key Challenges

• Balance between high OTP with optimum operating costs
• Fast decision making and problem-solving following flight disruptions
• Meet regulatory requirement for critical flight