ASSISTANT, DISCHARGE

KPJ Selangor Specialist Hospital; George Town; On-site; MYR 33,000 - 58,000; Full time

Job summary

KPJ Selangor Specialist Hospital is seeking a Billing Clerk to manage inpatient charge tickets, finalize bills, and collect payments. You will ensure accurate charging, process discounts when needed, and handle guarantee letters with care. The role involves updating multiple systems and following up on documents for discharge readiness.

The position requires minimum SPM and a Diploma, with responsibilities spanning billing accuracy, collections, and patient service within a hospital setting.

Qualifications

• Minimum SPM & Diploma.

Responsibilities

• Obtain charge tickets and finalize inpatient bills upon discharge.
• Generate bills and discount bills when required; ensure correct charges are billed.
• Collect payments from self-pay patients and those with guarantees.
• Fax/upload documents to portal and follow up on guarantee letters before discharge.
• Prepare complete bills for credit admin and respond to queries from companies.
• Request top-up coverage limits for patients from companies if exceeded.
• Update Bed Management System and record excess amounts in HITS/BO Portal.
• Ensure patients' excess are collected at discharge and guarantee letters are received.
• Communicate refunds and payment notifications to patients as needed.
• Attend to patients with kindness during admission and discharge.
• Follow Occupational Safety and Health Act and Regulations 1994.

Education

SPM

Diploma

Job description

Job Description

1. Responsible for obtaining charge tickets from wards and to finalize inpatient bills upon received all the charges for patients’ discharges.
2. Responsible to generate bill and discount bill (if required). Ensure the correct charges are charged in the bills
3. To collect payment from self paymentcases and patient using guarantee letter
4. To fax/upload document in portal, confirm received and follow up the final guarantee letters from companies and ensure guarantee letters are obtained before patients are released
5. Prepare the complete bills to credit adminand response to any queries from companies
6. To request top up limit of coverage for patients from company (if exceeded)
7. To update in Bed Management System and excess amount to update in HITS, BO Portal
8. Ensure all the patients’ excess to be collected upon patients’ discharges and guarantee letters are received
9. Call and sendinginfoblastto patient regarding refund and payment notification.
10. Serve with kindness to all patients during their admission to hospital
11. To carried out duties as an employee as stipulated in Occupational Safety and Health Act and Regulations1994:

• To take reasonable care at work for the safety of yourself and other persons;
• To co-operate with your employer or any other person in the discharge of any duty;
• To wear or use any protective equipment or clothing provided by the employer.
• To comply with any instruction or measure on occupational safety and health

1. Participate actively in any other newservice that is introduced.
2. Ensure compliance ofPatientsafetygoals as safety improvement measures recommended by World Alliance for Patient Safety (2008)
3. Ensure the policies onPatientandFamily’s Rights are addressed at alltimes.
4. Ensure all Hospital policies and procedures and Hospital Accreditation are adhered to and records maintained, if and when these programs are implemented.
5. Adopt the policies and procedures of ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, Malaysian Hospital Accreditation Standards and Joint Commission International Accreditation Standards
6. Any appropriate job assigned by Superio

Job Requirement

Minimum SPM & Diploma