ASSISTANT, DISCHARGE

KPJ Penang Specialist Hospital; Penang; On-site; MYR 29,000 - 47,000; Full time

Job summary

KPJ Penang Specialist Hospital is seeking a Billing Clerk to manage inpatient and day-case billing, ensure accurate charges, collect payments and process guarantee letters.

You will update Bed Management System, respond to queries, and comply with safety and accreditation standards within the finance team. This role requires strong attention to detail and excellent communication.

Responsibilities

• Obtain charge tickets from wards and finalize inpatient bills after all charges for discharge are received.
• Generate bills and discounts as needed; ensure correct charges are billed.
• Collect payments from self-pay patients and those using guarantee letters.
• Fax/upload documents to portal, confirm receipt, and follow up final guarantee letters from companies before discharge.
• Prepare complete bills for credit admin and respond to company queries.
• Request top-up coverage limits from companies when exceeded.
• Update Bed Management System and excess amounts in HITS/BO Portal.
• Ensure all patient excesses are collected on discharge and guarantee letters are received.
• Call and send infoblasts to patients regarding refunds and payment notices.
• Treat patients with kindness during admission.
• Comply with Occupational Safety and Health regulations and use protective equipment.
• Participate in new services as introduced.
• Ensure compliance with patient safety goals per World Alliance for Patient Safety (2008).
• Ensure adherence to Patient and Family Rights policies.
• Maintain records and comply with hospital policies and accreditation standards.
• Adopt ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and JCI standards.
• Perform other duties as assigned by superiors.

Job description

1. Responsible for obtaining charge tickets from wards and to finalize inpatient bills upon received all the charges for patients’ discharges.
2. Responsible to generate bill and discount bill (if required). Ensure the correct charges are charged in the bills.
3. To collect payment from self payment cases and patient using guarantee letter
4. To fax/upload document in portal, confirm received and follow up the final guarantee letters from companies and ensure guarantee letters are obtained before patients are released.
5. Prepare the complete bills to credit admin and response to any queries from companies
6. To request top up limit of coverage for patients from company (if exceeded)
7. To update in Bed Management System and excess amount to update in HITS, BO Portal
8. Ensure all the patients’ excess to be collected upon patients’ discharges and guarantee letters are received
9. Call and sending infoblast to patient regarding refund and payment notification.
10. Serve with kindness to all patients during their admission to hospital
11. To carried out duties as an employee as stipulated in Occupational Safety and Health Act and Regulations 1994:- a.To take reasonable care at work for the safety of yourself and other persons; b. To co-operate with your employer or any other person in the discharge of any duty; c. To wear or use any protective equipment or clothing provided by the employer. d. To comply with any instruction or measure on occupational safety and health.
12. Participate actively in any other new service that is introduced.
13. Ensure compliance of Patient safety goals as safety improvement measures recommended by World Alliance for Patient Safety (2008)
14. Ensure the policies on Patient and Family’s Rights are addressed at all times.
15. Ensure all Hospital policies and procedures and Hospital Accreditation are adhered to and records maintained, if and when these programs are implemented.
16. Adopt the policies and procedures of ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, Malaysian Hospital Accreditation Standards and Joint Commission International Accreditation Standards
17. Any appropriate job assigned by Superior Job Requirement SPM and above KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world-class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.