ASSISTANT, BUSINESS OPERATIONS

KPJ Bandar Maharani Specialist Hospital; Muar; On-site; MYR 45,000 - 78,000; Full time

Job summary

KPJ Healthcare Berhad is seeking a Finance/Accounts Receivable professional to manage payments from self-paying patients, process refunds, and reconcile cash, card, and cheque receipts. You will print receipts, sign envelopes with witnesses, and ensure secure handling of funds.

Role requires strong communication with patients, adherence to SOPs, and active participation in month-end and year-end closings. The position supports continuous improvements in credit management and data accuracy within

Responsibilities

• Receive payments from self-paying patients: cash, credit card, cheque
• Refund money to patients as needed
• Reconcile total collections with till close listings on shift basis
• Print receipt listings when till is closed
• Sign envelopes with witness before placing into the safe
• Maintain good communication with patients
• Implement and enforce credit control policies and SOPs
• Set up and monitor credit limits; conduct timely reviews and updates
• Monitor ageing reports; escalate high-risk or long-outstanding accounts
• Negotiate payment plans with customers as needed
• Verify billing accuracy before issuing invoices to minimize disputes
• Investigate and resolve billing discrepancies and queries promptly
• Maintain proper filing for all credit-related transactions
• Track and report bad debts, provisions, and write-offs
• Collaborate with front office, case management, and billing teams for seamless processes
• Support system updates and data entry in finance
• Assist in month-end and year-end closing activities related to accounts receivable
• Provide admin support for financial reporting and management review
• Participate in process improvements to reduce credit risk
• Ensure confidentiality and security of financial and patient information
• Adhere to standard people practices (SPP)
• Comply with patient safety goals per World Alliance for Patient Safety (2008)
• Address patient and family rights policies
• Follow occupational safety and health regulations 1994
• Ensure safety at work and cooperate with employer
• Wear protective equipment as provided
• Comply with safety instructions and health measures
• Participate in new services introduced by the department
• Ensure ISO 9001:2000, ISO 14001, OHSAH 18001 adherence and records when implemented

Skills

Communication

Job description

Main Responsibilities

• To receive payment made by self-paying patients – pay mode: cash, credit card and cheque
• To refund money to patient – if any
• To reconcile the total collection: cash, credit card and cheque with the total close till listing on shift basis
• To print receipt listing transaction when till closed
• To sign on the envelope with witness before putting into the safe
• To perform any other relevant duties as and when required by superior
• To have good communication skills with patients
• Implement and enforce credit control policies and standard operating procedures (SOPs).
• Set up and maintain customer credit limits, ensuring timely reviews and updates.
• Monitor ageing reports closely and escalation high-risk or long-outstanding accounts.
• Negotiate and arrange payment plans with customers where necessary.
• Verify billing accuracy before issuing invoices to minimize disputes.
• Investigate and resolve billing discrepancies and customer queries promptly.
• Maintain proper filing and documentation for all credit-related transactions.
• Track and report bad debts, provisions, and write-offs in line with policy.
• Work closely with front office, case management, and billing teams to ensure seamless processes.
• Support system updates and data entry in financial.
• Assist in month-end and year-end closing activities related to accounts receivable.
• Provide administrative support for financial reporting and management review.
• Participate in process improvement initiatives to enhance efficiency and reduce credit risk.
• Ensure confidentiality and security of financial and patient-related information.
• Ensure adhere to standard people practice (SPP)
• Ensure compliance with patient safety goals as safety improvement measures recommended by world alliance for patient safety (2008)
• Ensure the policies on patient’s and family’s rights are always addressed
• To carry out duties as an employee as stipulated in occupational safety and health act and regulations 1994:
• To take reasonable care at work for the safety of yourself and other people;
• To co-operate with your employer or any other person in the discharge of any duty;
• To wear or use any protective equipment or clothing provided by the employer;
• To comply with any instruction or measure on occupational safety and health;
• Participate actively in any other new service that is introduced by the department.
• Ensure all policies and procedures of ISO 9001:2000, ISO 14001, OHSAH 18001 and/or hospital accreditation are adhered to and records maintained, when these programs are implemented.

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world‑class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.