ASSISTANT, BUSINESS OPERATIONS

KPJ Seremban Specialist Hospital; Seremban; On-site; MYR 36,000 - 51,000; Full time

Job summary

KPJ Seremban Specialist Hospital is seeking an Operations Coordinator for the Registration Unit to oversee day-to-day activities and ensure accurate patient data before treatment.

Responsibilities include verifying guarantee letters, attaching documents, informing patients about co-payments, and maintaining ISO/JCI compliance while upholding safety standards.

Qualifications

• SPM or equivalent required.
• 1 year of working experience.
• Good communication and interpersonal skills.
• Basic computer skills.

Responsibilities

• Plan and direct day-to-day operations of the verified/registration unit.
• Verify and scan GLs before patient treatment.
• Ensure patient data is accurate during registration.
• Attach supporting documents and ensure completeness.
• Inform patients about co-payment and coverage details as needed.
• Ensure compliance with ISO, OHS and hospital standards.

Skills

Communication skills

Interpersonal skills

Basic computer skills

Team work

Attention to detail

Education

SPM or equivalent

Certification in related field

Tools

Office software

Job description

Responsibilities

• To plan, organize, direct, control day to day operations of verified/registration unit
• To ensure all Guarantee Letter (GL) received from clients are verified and scanned before patient proceeding to get treatment
• To ensure information patient keyed in are valid and accurate during register patient / open episode
• To ensure supporting or related documents attached accordingly and completeness of supporting documents
• To ensure that all insurance form fill up by consultant and Guarantee letter are received within 24 hours
• The related information and co-payment/limit/non coverage item or procedure should be inform to patient accordingly
• To ensure patient’s information are properly keyed in as JCI requirement
• To ensure information patient keyed in are valid and accurate
• To assist open episode for patient under cash payment from 7.30am – 8.30am
• To ensure that all Debtor code is changed correctly upon receiving of GL
• To perform any other duties as and when required by the management. Responsible and accountable to carry out duties as in the Occupational Safety and Health Act Regulations 1994
• Conformance to ISO 9001:2008, ISO 14001:2004, OHSAS 18001:2007, and/or Hospital Accreditation requirements
• Responsible and accountable to carry out all 5s activities directed by the Management
• To adhere to Standard People Practice (SPP)

Education

Minimum Sijil Pelajaran Malaysia (SPM) or certification needed

Knowledge and Experiences

• 1 years working experience

Skills & Competencies

• Special skills required
• Good communication and interpersonal skills
• Basic computer skills

Personal Attributes

• Knowledgeable and having strong commitment towards job responsibilities
• Able to work independently and as a team.
• Positive and resilience

Company Culture

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world-class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.