Assistant Branch Manager (Johor)

Ikari Shodoku Malaysia; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Insurance coverage

Medical benefits (panel clinic/doctor)

Professional training

5-day work week

Yearly increment & performance bonus

Team building / gatherings

Travel subsidies

Job summary

Ikari Shodoku Malaysia is seeking a capable supervisor to lead service operations and ensure adherence to SOPs. The role involves planning, manpower management, and staff training to meet contractual obligations. Strong leadership and communication across levels are essential for success.

The role emphasizes ISO documentation experience, service quality control, and readiness to support customer inquiries, with a support-focused, five-day work week and competitive remuneration.

Qualifications

• Possess leadership skill, detail oriented, discipline, positive, passionate to work and good communication skill with different level of staff in the organization.

Responsibilities

• Lead team members and ensure sales and operation flow per SOP and company policy.
• Create, review, implement and improve SOP from time to time.
• Manage manpower and schedule; recruit and train staff to fulfil contractual obligations.
• Monitor service quality and reduce complaints while achieving customer retention targets.
• Prepare reports and documents for head office submission; manage assets, budget, and field inspections.
• Attend to customer inquiries during odd hours or weekends when needed.

Skills

Leadership

People management

Communication

Detail oriented

Time management

Education

Diploma

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Achieve Company sales & operation KPI to meet the needs and expectations of the business and its customers.

To lead team members and ensure sales and operation flow as per Company policy and standard operating procedure (SOP). Create, review, implement and improve SOP from time to time.

Manage manpower and schedule of service. To recruit and train staff to fulfil the current and planned future contractual obligations of the corporate.

Monitor quality of services rendered. Reduce complaint call by agreed target & managing to meet customer retention performance target.

Ensure all required documents, reports are managed according to system setting and prepared accurately. Data update and documents submit to head office on time.

Manage the assets of the business in accordance with policy. Eg. service equipment, stocks, budget, vehicle & etc.

Requirement :

Possess leadership skill, detail oriented, discipline, positive, passionate to work and good communication skill with different level of staff in the organization.

Min. Diploma & 5 years working experience in supervising / planning / managing services or operation field.

Excellent interpersonal and leadership skills. Experience of managing staffs or workers.

Experience of ISO Standard and documentation control.

Able to do planning, presentation, draw up SOP and setting Company policy as needed.

Result oriented, dynamic, creative, self motivated and willing to accept challenge.

Ability to priorities tasks with effective time management & quality works.

Posses own transport (car) & willing to travel.

Able to do supervising and inspection at site.

Able to attend customer inquiry calls at odd hours / weekend if emergency needed.

Able to speak & write in good English, Mandarin and BM. Able to communicate with Mandarin or Japanese speaking clients will be an added advantage.

Attractive Remuneration Package : Salary + Allowance + High Commission + Travel subsidies.

Career advancement and promotion for capable candidates.

Company equipment and PPE provided. Included mobile phone, laptop and etc.

Professional training provided (internal & external)

Insurance coverage

Medical benefits. Panel clinic, panel doctor, medical claim, medical leave, yearly health check and etc.

Yearly increment & performance bonus

Work life balance ~ 5 working days week.

Friendly working environment

Gathering, team building program and etc.

Web : www.ikari.com.my

We offer attractive remuneration packages that commensurate with your qualification and experience.