Operation Manager

Reeracoen Recruitment; Kuala Lumpur; On-site; MYR 112,000 - 201,000; Full time

Benefits offered by this job

EPF, SOCSO, EIS Provided

Transportation Allowance

AL 10 days

MC 14 days

Yearly bonus

Job summary

Jora Malaysia is seeking a leader to oversee clinic operations across Malaysia, including Kuala Lumpur locations and future sites nationwide. You will build and coach high‑performing teams, translate objectives into actionable goals, and drive accountability through clear KPIs.

In this role you will manage recruitment, onboarding, and development, document scalable processes, and lead expansion efforts from site design to stabilization after openings, ensuring consistent performance across

Qualifications

• Must have Japanese skills (Above N2 level).
• Experience in hands-on identification of problems, strategy formulation, and execution.

Responsibilities

• Lead and continuously improve clinic operations across Malaysia, covering the five existing Kuala Lumpur locations as well as future sites in Johor, Malacca, Ipoh, Penang, and other markets.
• Manage, develop, evaluate, and deploy staff while building strong, accountable teams.
• Translate company objectives into clear goals and actions for each location and individual team member, creating alignment and motivation.
• Manage budgets versus actuals and KPIs across locations, identify performance gaps, and execute improvement initiatives.
• Lead recruitment, onboarding, and early-stage development of new staff.
• Document and standardize operational processes to create a scalable and repeatable operating model.
• Use coaching to develop people who can think independently, take ownership, and act proactively.
• Support new-site launches, including operating model design, staffing structure, and stabilization after opening.

Skills

Japanese language skills (N2+)

Hands-on implementation experience

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Lead and continuously improve clinic operations across Malaysia, covering the five existing Kuala Lumpur locations as well as future sites in Johor, Malacca, Ipoh, Penang, and other markets.
• Manage, develop, evaluate, and deploy staff while building strong, accountable teams.
• Translate company objectives into clear goals and actions for each location and individual team member, creating alignment and motivation.
• Manage budgets versus actuals and KPIs across locations, identify performance gaps, and execute improvement initiatives.
• Lead recruitment, onboarding, and early-stage development of new staff.
• Document and standardize operational processes to create a scalable and repeatable operating model.
• Use coaching to develop people who can think independently, take ownership, and act proactively.
• Support new-site launches, including operating model design, staffing structure, and stabilization after opening.

Qualifications

• Requirement

  【Must】
  - Having Japanese skills (Above N2 level)
  - Having experience in hands‑on implementation, from identifying problems to formulating strategies and executing them.

• English Level

  -

• Other Language

  English

Additional Information

• Benefit

  - EPF, SOCSO, EIS Provided
  - Transportation Allowance
  - AL : 10 days
  - MC : 14 days
  - Bonus: provided according to company achievement/once per year

• Working Hour

  09:00 ~ 18:00

• Holiday

  - 9am to 6pm
  - There are 8 days off per month. Therefore, please note that you will not necessarily have Saturdays and Sundays off every month.

  - If there is a public holiday, you will also have that day off. However, if you work on a public holiday, you can take a day off on another day within the same month.

• Job Function