Branch Manager

Jobstreet Malaysia; Port Klang; On-site; MYR 60,000 - 100,000; Full time

Job summary

Jora Malaysia is seeking a Branch Operations Manager to oversee end-to-end processes and operations at the Port Klang location. You will ensure compliance with ISO, GDP and local laws, manage on-site staff, optimize productivity, and support sales activities.

A strong track record in leadership and process optimization is essential. You will be responsible for budgeting, P&L, and strategic planning, while developing customer relationships and driving branch growth within the region.

Qualifications

• Good strategic and planning skills, ability to translate strategy to operational plan and execution.
• Proven track record in people management and leadership skills (strong knowledge and experience in Recruitment/Selection/Training/Development Coaching/Conflict Management/Performance Management).
• Good communication skills (open and confidential communication style).
• Strong decision-making capabilities and high accountability.
• High result orientation and customer focus.
• Excellent organizational skills.
• Excellent written and verbal skills.
• Detail oriented, able to multask and meet deadlines.

Responsibilities

• Exceed customer expectations by providing highest possible service quality to customers.
• Optimize branch transactions, increase sales and decrease costs.
• Optimize staffing productivity to assume best use of all resources.
• Responsible for strong growth within designated Geographical area and maximal utilization of business potential.
• Continuously strive for high productivity, competitive efficiency and best quality.
• Fully adhere to all defined ISO policies and standards and to local law.
• Responsible for P+L including activities in the field of accounting, financial controlling and strategic planning.
• Prepare yearly local budget including, investments and staffing.
• Develop and expand customer relationships together with sales.
• Responsible for Implementation and Maintenance of standardized processes, structures and systems according to corporate guidelines.

Skills

Strategic planning

People management

Communication skills

Decision making

Results oriented

Organizational skills

Written and verbal communication

Detail oriented

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This position is responsible to oversee and manage end-to-end processes and operations within the branch location. Must ensure adherence to all laws and legal regulations, provide excellent customer service, manage on-site staff, optimize productivity, grow the business, monitor all financial matters and support sales staff as needed and in compliance with ISO, GDP, as well as all legal and corporate requirements.

Key responsibilities

• Exceed customer expectations by providing highest possible service quality to customers.
• Optimize branch transactions, increase sales and decrease costs.
• Optimize staffing productivity to assume best use of all resources.
• Responsible for strong growth within designated Geographical area and maximal utilization of business potential.
• Continuously strive for high productivity, competitive efficiency and best quality.
• Fully adhere to all defined ISO policies and standards and to local law.
• Responsible for P+L including activities in the field of accounting, financial controlling and strategic planning.
• Prepare yearly local budget including, investments and staffing.
• Develop and expand customer relationships together with sales.
• Responsible for Implementation and Maintenance of standardized processes, structures and systems according to corporate guidelines.

About you

• Good strategic and planning skills, ability to translate strategy to operational plan and execution.
• Proven track record in people management and leadership skills (strong knowledge and experience in Recruitment/Selection/Training/Development Coaching/Conflict Management/Performance Management).
• Good communication skills (open and confidential communication style).
• Strong decision-making capabilities and high accountability.
• High result orientation and customer focus.
• Excellent organizational skills.
• Excellent written and verbal skills.
• Detail oriented, able to multask and meet deadlines.