Assistant Branch Manager

JJ Express Services Sdn Bhd; Iskandar Puteri; On-site; MYR 50,000 - 70,000; Full time

Benefits offered by this job

Miscellaneous allowance

Overseas exposure

EPF & SOCSO contribution

Annual leave

Performance bonus

Training and development

Uniform provided

Stable working environment

Job summary

JJ Express Services Sdn. Bhd., established in 2007, is seeking a skilled operational leader for its Johor branch.

The ideal candidate will assist in managing daily branch operations, ensuring effective transport planning, and leading a team dedicated to high-quality customer service. With a focus on cross-border trucking and logistics throughout ASEAN, candidates are expected to have strong leadership abilities, improve operational efficiency, and manage complex transportation requirements

Qualifications

• Experience in leading branch operations and managing staff workloads.
• Strong skills in transport planning and execution.
• Ability to coordinate cross-border logistics and customs requirements.
• Excellent customer service and complaint resolution skills.
• Proficient in cost management and operational efficiency.

Responsibilities

• Assist the Branch Manager in daily operations.
• Review transport plans for execution capabilities.
• Coordinate cross-border movements and customs clearance.
• Maintain communication with customers about delays.
• Supervise branch staff and ensure performance standards.

Skills

Leadership

Operational Management

Cross-border Coordination

Customer Service

Cost Control

Job description

A. Branch Operations Leadership and Daily Control

• · Assist the Branch Manager in leading daily branch operations and ensuring each booking has clear ownership, capacity, execution plan and escalation path.
• · Conduct or support daily operational briefings covering bookings, truck and driver availability, border conditions, maintenance status, customer priorities, high-risk shipments and unresolved exceptions.
• · Monitor branch workload and staff coverage; rebalance responsibilities when employees are absent, overloaded or unable to perform.
• · Ensure shift handovers are complete and that pending issues have named owners, next actions and expected update times.
• · Assume delegated branch operational responsibility when the Branch Manager is unavailable and **escalate** matters exceeding authority.

B. Transport Planning, Capacity and Execution

• · Review daily and forward transport plans to ensure confirmed bookings have executable truck, trailer, driver and subcontractor capacity.
• · Monitor truck and driver utilisation, empty movement, waiting, detention and route productivity and challenge avoidable cost or inefficient deployment.
• · Ensure trucks and drivers assigned to shipments are suitable, available, roadworthy and supported by required documentation.
• · Monitor shipment execution through TMS, GPS / telematics, driver updates and branch communication and intervene early when timing is at risk.
• · Lead re-planning and service recovery for breakdowns, driver shortages, traffic, port or border congestion, customs delay, route disruption and other operational abnormalities.

C. Johor Bahru-Singapore and Cross-Border Coordination

• · Coordinate cross-border movements between Johor Bahru and Singapore and other regional lanes assigned to the branch.
• · Ensure customs, border, permit, documentation, driver, vehicle and customer-specific requirements are understood before dispatch.
• · Monitor checkpoint and customs-clearance progress and elevate delays or document issues before they affect delivery commitments.
• · Ensure seal, padlock, container-door, cargo-security and required photographic evidence procedures are followed where applicable.
• · Coordinate closely with other JJ Express branches, appointed customs agents, warehouses, depots and approved partners for continuous movement and handover.

D. Customer Service, Complaint and Escalation Management

• · Maintain professional communication with customers and ensure material delays, discrepancies or abnormalities are communicated promptly and accurately.
• · Review significant complaints and coordinate fact-finding, service recovery, evidence collection and corrective action before management escalation.
• · Participate in customer meetings, operational reviews, SOP implementation and performance discussions when assigned.
• · Ensure customer-specific operating procedures are communicated to Planning, drivers, subcontractors and other relevant personnel before execution.
• · Do not admit company liability, agree compensation, waive charges or make contractual commitments without appropriate approval.

E. Team Leadership, Performance and Staff Development

• · Supervise, coach and guide assigned branch employees and maintain clear standards for attendance, communication, ownership, TMS discipline and service performance.
• · Set daily and weekly priorities, review completion and address repeated errors, late updates, poor handovers or avoidable service failures.
• · Support onboarding, route knowledge, SOP training, systems training and competency development for branch personnel.
• · Identify performance or conduct concerns and support documented coaching, appraisal or disciplinary processes with the Branch Manager and HR.
• · Promote teamwork and succession planning so critical branch activities remain covered during leave, turnover or peak volumes.

F. Driver, Fleet, Safety and Cargo-Security Coordination

• · Monitor driver availability, deployment, attendance and operational readiness and coordinate replacements where required.
• · Ensure drivers receive clear job instructions, route requirements, customer SOPs, seal/padlock requirements, delivery procedures and escalation contacts.
• · Coordinate with Safety & Maintenance on roadworthiness, preventive maintenance, breakdowns, replacement capacity and serious driver safety concerns.
• · Ensure known critical vehicle defects, invalid documents or unsafe operating conditions are escalated and not ignored for commercial convenience.
• · Report accidents, near misses, cargo-security incidents, seal discrepancies, suspected document irregularities and unsafe behaviour promptly and support investigations and CAPA.

G. Cost, Subcontractor and Branch Productivity Control

• · Support control of subcontractor cost, overtime, waiting, detention, empty mileage, tolls, recovery expenses, breakdown impact and other branch operating costs.
• · Use approved subcontractors and rates and obtain required approval before exceptional or unbudgeted commitments are made.
• · Monitor subcontractor vehicle suitability, punctuality, communication, documentation, safety and service performance.
• · Compare actual transport cost against quotation, budget or approved rate and explain material variances.
• · Identify recurring cost leakage and recommend practical operational improvements without compromising safety or service.

H. TMS, Documentation, Reporting and Branch Administration

• · Ensure TMS Trip-to-Job assignment, truck, driver, trailer, route and shipment status information is accurate and updated within required timelines.
• · Ensure PODs and operational documents are complete, legible and free from unexplained discrepancies before job closure.
• · Maintain branch records for drivers, vehicles, customer SOPs, subcontractors, incidents, attendance, overtime and other assigned controls.
• · Prepare and review daily, weekly and monthly branch reports covering service, utilisation, delays, cost, complaints, incidents, TMS quality and outstanding actions.
• · Maintain accurate, traceable and audit-ready documentation and protect company and customer information according to JJ Express policy.

I. Business Continuity and Continuous Improvement

• · Maintain practical branch contingency arrangements for breakdown, driver shortage, border disruption, customs system outage, severe weather, IT/TMS interruption, facility disruption and unexpected volume peaks.
• · Ensure critical employees understand escalation and recovery procedures and that branch contact and back-up arrangements remain current.
• · Analyse recurring branch failures, delays, complaints and cost leakage and assign corrective actions with owners and due dates.
• · Support operational improvement, customer implementation, tender preparation, audits and branch expansion projects as assigned by Management.

JJ Express Services Sdn. Bhd. is a fast-growing logistics and cross-border trucking company established in 2007, with headquarters in Penang, Malaysia. What began as a small local transport operation has grown into a regional land transport network connecting Malaysia, Thailand, Laos, Vietnam, China, and Hong Kong.

We specialize in land transportation and cross-border trucking, providing reliable and time-critical logistics solutions for manufacturing, industrial, and multinational customers. Our services include local haulage, chartered trucking, container movements, and cross-border operations across ASEAN and Greater China.

JJ Express Services Sdn. Bhd. is a fast-growing logistics and cross-border trucking company established in 2007, with headquarters in Penang, Malaysia. What began as a small local transport operation has grown into a regional land transport network connecting Malaysia, Thailand, Laos, Vietnam, China, and Hong Kong.

We specialize in land transportation and cross-border trucking, providing reliable and time-critical logistics solutions for manufacturing, industrial, and multinational customers. Our services include local haulage, chartered trucking, container movements, and cross-border operations across ASEAN and Greater China.

Perks and benefits

• Miscellaneous allowance
• Opportunity for Overseas Exposure (selected roles)
• EPF & SOCSO contribution
• Annual Leave & Public Holidays
• Performance / KPI Bonus
• Training & Career Development
• Uniform Provided (for operational roles)
• Stable Working Environment