Asset Management Team Lead

Asia Recruit; Selangor; On-site; MYR 67,000 - 100,000; Full time

Job summary

Asia Recruit in Malaysia is seeking a Debt Collection Team Leader to oversee a portfolio of accounts, supervise a team of collectors, and drive timely recoveries across 1-90 day delinquencies. You will monitor calls, manage overtime and negotiations, allocate accounts fairly, and ensure site visits where needed, while maintaining a professional, zero-complaint approach.

The role requires a Bachelor’s degree, strong English and Bahasa Malaysia, proficiency in Excel and Word, and flexibility to

Qualifications

• Bachelor’s degree or equivalent professional qualification.
• 2+ years in debt collection and leading a collection team.
• Strong English and Bahasa Malaysia communication, Mandarin an advantage.
• Willing to travel for site visits and work shifts including weekends.
• Proven ability to handle pressure with a professional negotiation approach.

Responsibilities

• Monitor regimented calling, overtime and negotiation efforts by the team.
• Allocate/batch accounts to ensure fair distribution among members.
• Review 1–90 days accounts and perform site visits as needed.
• Ensure effective repossessions and maintain a courteous, professional tone.
• Support ad-hoc tasks as assigned by supervisor/manager.

Skills

Team leadership

Debt collection

English communication

Bahasa Malaysia communication

Interpersonal skills

Flexibility

Site visits

Negotiation

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Effective monitoring on regimented calling, overtime and negotiation skill of the callers.


• Allocation / Batching of accounts (fixed bucket) is well planned and ensure equal and fair distribution/allocation of accounts to all team members.


• Consistently review of 1-90 days account and ensure the team conduct Telco searches and request site visits diligently.


• Ensure effectiveness & adequacy of repossessions in order to achieve the successful repossession.


• Ensure a fair, assertive and professional approach at all times when negotiating for payment. To ensure zero complaint on rudeness.


• To support ad-hoc tasks from time to time assigned by superior/manager.

REQUIREMENTS

• Minimum Bachelor holder in any equivalent professional qualification.


• Minimum at least 2 years in debt collection industry and lead the collection team , looking for team leader who can pick up the portfolio immediately.


• Good communication in English and Bahasa Malaysia, both written and spoken. Able to communicate in Mandarin is additional advantage.


• Able to work assigned shift hours and have flexibility to accommodate possible weekend assignment.


• Willing to travel to conduct site visits (optional)


• Team player with good interpersonal skills and able to work under pressure.


• Well verse in using Microsoft Excel and Word.