Customer Service Representative

TalentConsult

Subang Jaya

On-site

MYR 17,000 - 23,000

Full time

2 days ago

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Benefits offered by this job

Training Provided

Walkable from LRT Taipan

Annual Leave

Medical Insurance

EPF

SOCSO

Overtime Pay

5 Working Days

Job summary

Jora Malaysia is hiring a Collection Officer on a 6-month contract in Subang HQ to grow into a Team Lead based on performance.

Role focuses on collections, credit control and debt recovery, with training provided and a pathway to leadership for high performers. The position offers a base salary of RM1800 monthly plus KPI incentive up to 7%.

Walk-in interviews are held at Subang HQ near LRT Taipan, with fixed schedules you can choose.

Qualifications

SPM or above; diploma/degree fresh graduates welcome.
Minimum 2 years of relevant experience in collection, credit control, debt recovery or customer service.
Experience in rent-to-own, financing, leasing, insurance, telco or consumer products is an advantage.
Strong negotiation and persuasion abilities.

Responsibilities

Manage overdue customer accounts via calls and follow-ups.
Negotiate and arrange suitable payment plans with customers.
Monitor payment commitments and collection results.
Escalate cases to Field & Recovery teams when required.
Update collection results in the internal system.

Skills

Negotiation skills

Persuasion skills

Communication skills

Ability to work under pressure

Education

SPM or above (Diploma/Degree Fresh Graduate are welcome)

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Collection Officer | 6-Month Contract (Convertible)

Start as a Collection Officer — Grow into a Team Lead!

Looking to build your career in Collections, Credit Control or Debt Recovery? Join a growing team in Subang HQwith a6-month contract that may be converted based on performance.

Why Join Us?

6-month contract with conversion opportunity

High performers may be considered for Team Lead opportunities

Training provided

Attractive Salary: RM1800+KPI Incentive: Up to 7%

Working & Walk In Interview Location: Taman Perindustrian Subang (HQ Office) (Walkable from LRT Taipan)

Requirements

SPM or above (Diploma/Degree Fresh Graduate are welcome)
SPM Holder minimum 2 years of relevant experience in Collection, Credit Control, Debt Recovery or Customer Service.
Experience in rent-to-own, financing, leasing, insurance, telco or consumer products is an advantage
Strong negotiation and persuasion skills
Target-driven and results-oriented
Good communication and interpersonal skills
Able to work independently and under pressure

Job Responsibilities