Asia Content Operations Analyst — AI‑Ready Editorial

LexisNexis Malaysia Sdn Bhd Company; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Life Assurance Policies

Long Service Award

Hybrid work arrangements

Learning and Development Resources

Job summary

LexisNexis Malaysia Sdn Bhd is seeking a Content Analyst to manage and improve legal content workflows, ensuring metadata quality, and supporting AI-readiness across editorial and production processes. You will collaborate with Editorial, Product, and Technology teams to ensure accuracy and scalability of content across Asia jurisdictions.

The role emphasizes operational excellence, workflow automation, and continuous improvement, with strong emphasis on structured content, taxonomy, and

Qualifications

• LLB or equivalent qualification preferred.
• Certification or experience in Project Management, Agile, or Operational Excellence is advantageous.
• Experience in legal publishing, editorial operations, legal content management, or digital content operations preferred.
• Experience working with structured content environments (XML/HTML/metadata workflows).
• Experience supporting digital publishing or AI-enabled content initiatives is advantageous.
• Experience managing projects, workflows, or process improvement initiatives preferred.
• Understanding of legal content workflows, editorial operations, and digital publishing processes.
• Working knowledge of XML, HTML, metadata, taxonomy, and structured content principles.
• Awareness of AI/ML, GenAI, content enrichment, and AI‑ready data principles.
• Exposure to automation tools, workflow analytics, or operational reporting is advantageous.
• Knowledge of Lexis+ and Protégé (and other platforms) preferred.
• Understanding of customer‑centric digital legal content delivery.

Responsibilities

• Ensure legal content is publication-ready, AI-ready, and compliant with structured content standards.
• Validate metadata, taxonomy tagging, XML/HTML structures, and content integrity across platforms.
• Support semantic enrichment and content optimization initiatives for AI/GenAI products.
• Ensure quality, currency, discoverability, and usability of assigned legal content collections.
• Collaborate with Editorial, Product, and Technology teams on AI content readiness initiatives.
• Manage end-to-end collection and conversion activities across Asia jurisdictions and products.
• Adhere to publishing schedules and operational SLAs across all delivery formats.
• Coordinate workflow enhancements, automation initiatives, and operational improvements.
• Identify operational risks and resolve delivery or workflow issues proactively.
• Maintain accurate operational documentation, workflow tracking, and reporting.
• Support post-production and archival governance activities.
• Identify opportunities to streamline editorial and content workflows using automation, AI‑assisted tools, and operational best practices.
• Participate in continuous improvement initiatives to enhance productivity, scalability, and content quality.
• Contribute to workflow modernization and digital transformation initiatives.
• Maintain metrics benchmarking for quality, currency and timeliness.
• Support testing and evaluation of new tools, workflows, and platform enhancements.
• Collaborate effectively with internal stakeholders including Editorial, Product, Technology, Data Operations, and regional teams.
• Manage vendor relationships to ensure delivery quality, timeliness, and operational compliance.
• Coordinate issue resolution across teams and vendors.
• Build strong cross‑functional partnerships to support operational and strategic objectives.
• Support ongoing product enhancements, content development initiatives, and regional content expansion projects.
• Participate in benchmarking, competitor analysis, and annual product reviews.
• Provide operational input into customer‑centric product and content improvements.
• Contribute insights on content usability, operational scalability, and market needs.
• Communicate effectively with stakeholders across functions and regions.
• Demonstrate sound judgment and prioritization in a fast‑paced operational environment.
• Escalate issues appropriately and recommend practical solutions.
• Collaborate actively to achieve team objectives and operational excellence goals.

Skills

Analytical skills

Organizational skills

Problem-solving

Stakeholder management

Agile methodologies

Legal content domain knowledge

Communication skills

Workflow optimization

Education

LLB or equivalent qualification

Job description

LexisNexis Malaysia Sdn Bhd is seeking a Content Analyst to manage and improve legal content workflows, ensuring metadata quality, and supporting AI-readiness across editorial and production processes. You will collaborate with Editorial, Product, and Technology teams to ensure accuracy and scalability of content across Asia jurisdictions.

The role emphasizes operational excellence, workflow automation, and continuous improvement, with strong emphasis on structured content, taxonomy, and