AI-Driven Content Operations Lead

LexisNexis; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Long Service Award

Learning & Development Resources

Job summary

LexisNexis Legal & Professional in Kuala Lumpur is seeking a meticulous Content Operations professional to drive content conversion, troubleshoot data issues, and collaborate with Editorial, Product, Engineering, and Operations teams to deliver high-quality legal information across digital and print platforms.

You will contribute to automation and AI-enabled initiatives, support modernization efforts, and ensure alignment with product requirements while maintaining robust governance and

Qualifications

• 2–3 years of experience in content operations, digital publishing, or related field.
• Hands-on experience with XML, XSD, markup troubleshooting; familiarity with XSLT/XPath.
• Experience monitoring content data flows and resolving production issues.

Responsibilities

• Content Operations & Conversion: Build and maintain new and replacement content sources; troubleshoot end-to-end conversion; analyze input data (XML, HTML, Word, InDesign, PDF); resolve XML markup issues; ensure outputs meet product requirements.
• User Acceptance Testing & Quality: Create and execute UAT plans; validate functional/non-functional requirements; track defects in Azure DevOps/Jira; maintain QA checklists and acceptance criteria; reduce defect escapes.
• Data Flow Monitoring & Issue Resolution: Monitor content data pipelines; diagnose and remediate data/conversion issues; drive cross-functional alignment; address customer concerns.
• Tooling, Automation & Modernization: Identify automation opportunities; support modernization and migration initiatives; improve conversion frameworks and workflows; maintain documentation and governance; communicate issues and impacts clearly; collaborate with Editorial, Product, Engineering, IT, vendors, and offshore teams.

Skills

XML

XSLT/XPath

Troubleshooting

Cross-functional collaboration

Automation / AI workflows

Azure DevOps / Jira

Tools

Azure DevOps

Jira

Job description

LexisNexis Legal & Professional in Kuala Lumpur is seeking a meticulous Content Operations professional to drive content conversion, troubleshoot data issues, and collaborate with Editorial, Product, Engineering, and Operations teams to deliver high-quality legal information across digital and print platforms.

You will contribute to automation and AI-enabled initiatives, support modernization efforts, and ensure alignment with product requirements while maintaining robust governance and