Content Operations & AI Automation Lead

LexisNexis Legal; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Long Service Award

Learning and Development Resources

Job summary

LexisNexis Legal & Professional is seeking a detail-oriented Content Operations professional to manage content conversion, troubleshoot data workflows, and lead UAT across digital and print platforms. You will coordinate with Editorial, Product, Engineering, and Operations to enhance content operations and AI-enabled improvements.

The role emphasizes automation, scalable content processes, and strong collaboration to ensure high-quality legal information delivery to customers worldwide.

Qualifications

• 2 to 3 years of experience in content operations, digital publishing, or related field.
• Hands-on experience with XML, XSD, and markup troubleshooting; familiarity with XSLT/XPath.
• Experience monitoring content data flows and resolving production issues.
• Strong systems thinking and troubleshooting skills.
• High attention to detail and quality mindset.
• Proven cross-functional collaboration and communication skills.
• Experience in automation and AI-enabled workflows.
• Familiarity with tools such as Azure DevOps or Jira is a plus.

Responsibilities

• Build and maintain new and replacement content sources across multiple content types.
• Perform end-to-end conversion troubleshooting, ensuring accurate transformation from source input to customer-ready content across digital and print formats.
• Analyze input data (XML, HTML, Word, InDesign, PDF) to ensure proper conversion handling, metadata accuracy, and compliance with conversion specifications.
• Resolve XML markup and structural issues across multiple content types, ensuring consistency across digital and print outputs.
• Ensure outputs align with product requirements and downstream platform behavior.
• Create and execute UAT plans and test cases for new features, product launches, and workflow changes.
• Validate functional and non-functional requirements across content and platform workflows.
• Track and manage defects in tools such as Azure DevOps, partnering with Engineering, QA, Product, and vendors to triage, prioritize, and validate fixes.
• Maintain and continuously improve QA checklists, business rules, and acceptance criteria.
• Help reduce defect escape rates through proactive validation and quality controls.
• Monitor content data pipelines from editorial through conversion to delivery of customer-ready content across digital and print formats.
• Diagnose and remediate data, conversion, and integration issues across systems.
• Drive cross-functional alignment across Editorial, Product, Engineering, and offshore partners to resolve issues efficiently.
• Address customer-facing concerns by prioritizing, investigating, and resolving issues.
• Identify and support opportunities for automation and AI-enabled workflow improvements.
• Contribute to modernization and migration initiatives by evaluating impact, dependencies, and risks.
• Support improvements to conversion frameworks, blueprints, and workflows to increase efficiency.
• Maintain documentation, standards, and governance.
• Communicate issues, risks, decisions, and impacts clearly.
• Partner with Editorial, Product, Engineering, IT, vendors, and offshore teams to resolve blockers and maintain delivery momentum.

Skills

XML/XSD debugging

UAT & QA

Content operations

Automation & AI workflows

Azure DevOps

Jira

Cross-functional collaboration

Troubleshooting

Data flow monitoring

Tools

Azure DevOps

Jira

Job description

LexisNexis Legal & Professional is seeking a detail-oriented Content Operations professional to manage content conversion, troubleshoot data workflows, and lead UAT across digital and print platforms. You will coordinate with Editorial, Product, Engineering, and Operations to enhance content operations and AI-enabled improvements.

The role emphasizes automation, scalable content processes, and strong collaboration to ensure high-quality legal information delivery to customers worldwide.