Area Manager Retail Operations

DKSH; Petaling Jaya; On-site; MYR 78,120 - 111,600; Full time

Job summary

DKSH in Malaysia seeks an Area Manager for F&B retail outlets to oversee operations, sales, HR, inventory and quality control. You will lead outlet teams, ensure SOP compliance, manage costs, plan staffing, and drive service standards across locations in Selangor and Petaling Jaya.

The role requires at least a Diploma/Degree in business-related studies, 2+ years in F&B retail as an Area Manager, and strong English communication.

Qualifications

• Minimum Diploma/Degree in business-related studies or equivalent.
• Excellent interpersonal skills and strong analytical capabilities.
• Good written and verbal communication and presentation skills.
• Self-motivated and result oriented.
• Able to travel.
• Fluency in English, written and spoken.

Responsibilities

• Drive sales and achieve sales targets for assigned outlets.
• Supervise PIC performance and manage outlet SOP adherence.
• Control outlet costs including labour and expenses.
• Perform monthly cash audits and ensure timely bank deposits.
• Ensure stock management accuracy including stock counts and wastage control.
• Recruit and plan outlet staffing; manage attrition and manpower needs.
• Ensure product quality and hygiene standards per SOP.
• Plan promotions and monitor marketing activities.
• Monitor KPI cascades and performance reviews for outlets.
• Attend meetings and training as required.

Skills

Interpersonal skills

Analytical capabilities

Communication & presentation

Self-motivated

Travel readiness

Education

Diploma/Degree in business or related studies

Job description

Job Responsibilities

Sales

• Drive sales generating activities to achieve sales target of the assigned outlets.
• Ensure sales collection are in order and bank into company's account.

Operations Control

• To supervise the performance of the PIC to carry out their duties in accordance with company SOP.
• To control all other operating costs i.e. outlet expenses and outlet labour cost.
• To perform monthly cash audit check for outlets.
• Ensure outlet achieves good OEA results.

Inventory Management

• Ensure compliance by outlets to all set procedures for stock management.
• Proper stock accountability i.e. Stock count, ordering and usage.
• Ensure stock count & wastage within control as per KPI.

Human Resources Management

• Recruitment of outlet personnel.
• To monitor/control on outlet attrition rate.
• Plan appropriate placement of staff.
• Provide necessary direction on manpower planning during peak season or when necessary.
• Ensure compliance to labor law when handling HR issues.

Product & Service Quality

• Ensure all the product are prepared according to SOP.
• Ensure outlet compliance to set hygiene standards to prepare safe foods.
• Plan and organize necessary training or activities to achieve service standards.
• Take corrective action to prevent recurrence of customer complaints.

Marketing Activities

• Ensure proper execution of advertising and promotion activities.
• Report the progress and effectiveness to the management.
• Improve and monitor customer service.

KPI Monitoring

• Ensure operations KPI are properly cascaded to outlet PIC and staff through proper performance goal setting, tracking and review.
• Ensure KPI results are tracked and recorded.

Others

• To carry out any reasonable request made by management.
• To attend meeting or training session as required by management.
• Monitoring pest control and maintenance of the outlets.
• Set up new outlet and promotion counter.

Leadership Responsibilities

• Manage and oversee team’s delivery of team/function goals to drive execution against goals set.
• Drive and manage learning and development of team in Retail/Outlet Operations and DKSH behavior to achieve team/function goals.
• Drive self-learning and improvement in Retail/Outlet Operations and DKSH behavior as part of continuous.

Job Requirements

• Minimum Diploma/Degree holder in business related studies or equivalent.
• Minimum 2 years related working experience as Area Manager in the F&B retail chain industry.
• Excellent interpersonal skills and strong analytical capabilities.
• Good written and verbal communication & presentation skills.
• Self-motivated and result oriented.
• Able to travel.
• Demonstrate fluency in English, both written and spoken.
• Demonstrate knowledge and understanding of the industry/market/customers.