Area Manager

Clarks Outlet; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Clarks Outlet in Kuala Lumpur seeks an experienced Area Manager to coach and develop store teams, drive sales, and manage multiple stores within the Malaysian retail market.

You will lead by example, ensure SOP compliance, optimize stock levels, and collaborate with mall operations to deliver strong profitability and brand visibility.

Qualifications

• In-depth knowledge of Malaysia's retail market.
• Experience managing multiple stores and area operations.
• Ability to coach and develop store teams.
• Strong understanding of customer service standards.

Responsibilities

• Monitor stores for SOP compliance and guideline adherence.
• Drive operational efficiency across stores.
• Improve customer service standards and professionalism.
• Provide leadership and direction to employees.
• Manage inventory control and meet inventory goals.
• Make decisions with clear direction for performance improvement.
• Set team goals and rewards; recruit, train and develop staff.
• Coach, monitor and develop team members; conduct appraisals.
• Coordinate quarterly stock take processes.

Skills

Planning and organising

Commercial awareness

Drive and self-development

Time management

Excel/Office tools

English/Bahasa/Mandarin

Leadership

People management

Job description

Purpose:

• To coach, inspire and develop the Retail Store Teams (and Departmental Business) in delivering a true brand experience for Clarks consumers.
• To coach, inspire and develop the Store Teams in driving volume and generating strong profits for the business, while clearing aged stocks quickly and effectively
• To take ownership of building the brand aligned to the commercial strategy across the retail estate
• To take ownership of the total store handling KPI’s, delivering on set objectives across monthly, quarterly.
• To manage positive and constructive relationships with mall operation managers.

Accountabilities:

• Monitor & ensuring all store are operating as per SOP and Guideline
• Mange & ensure operational efficiency in each store
• Review & Work for improving of enthusiastic and professional standard of customer service
• Providing leadership by example & direction to all employees
• Manger inventory control and meet or exceed inventory goals
• Providing decision making with clear direction for performance improving or solve problem
• Setting employee and team goals and appropriate rewards for achievements
• Recruitment, training, development and succession of high performing, results driven associates
• Coach, monitor and develop team member for improved performance and recognize excellent
• Conduct performance appraisals for and coach development for staff on a regular basis
• Coordinate & manage quarterly stock take flow procedure & completion

Key Outputs/Results: -

• Brand visibility, image and awareness in the store and competitor
• Retail/ Outlet management and high standards of customer service
• Highly motivated, professional and effective team
• Proven track record in managing retail stores, sales driven operation savvy
• People oriented and administration

Essential Knowledge:

• In-depth knowledge and experience of Malaysia Retail market
• Proven track record in managing multiple stores
• Experience in people behavioural development and leading successful teams
• Experience in building and developing (coaching) store team member
• Knowledge of wider retail and sales environment and current trends

Technical Skills:

• Planning and organising
• Commercial awareness
• Drive and self-development
• Time management and delegation
• IT literate; ability to use excel, word, PowerPoint
• Fluent in English, Bahasa and preferable with Mandarin (written and oral)
• Business agility in a fast-moving retail environment
• Working independently, using initiative and judgement to lead decisions
• Excellent communicator

Successful Experience:

• Area management experience 2+ years
• Retail experience in a footware, apparel 2+
• Experience in Malaysia retail market 2+ years