AR Executive (Shared Services)

Fragomen Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Fragomen Malaysia Sdn Bhd seeks an Accounts Receivable professional to ensure accurate billing, timely collections, and reconciliations across customer accounts. You will support month-end activities, maintain receivables integrity, and guide junior team members while adhering to financial controls.

You will analyse ageing reports, negotiate payments, resolve disputed charges, and collaborate with Billing, Sales, and Business teams to close gaps and drive AR process improvements within the

Qualifications

• Bachelor's degree in Accounting, Finance, Business, or related discipline.
• At least 4 years of experience in Accounts Receivable or shared services.
• Strong knowledge of billing, collections, reconciliation, and cash application.
• Experience with month-end closing and financial reconciliations.
• Proficient in Microsoft Excel; experience with SAP/Oracle preferred.
• Ability to work independently and guide junior team members.
• Effective verbal and written communication with stakeholders.

Responsibilities

• Analyse ageing reports and outstanding balances to identify overdue accounts.
• Follow up on collections and negotiate payments.
• Coordinate with Billing for invoice corrections or adjustments.
• Resolve disputes and unblock payment delays with internal teams.
• Prepare ageing analysis and collection status reports.
• Maintain audit trails and documentation for collection cases.
• Support process improvements and automation within shared services.

Skills

Analytical skills

Attention to detail

Problem solving

Communication

Education

Bachelor's degree in Accounting, Finance, Business, or a related discipline

Tools

Microsoft Excel

SAP

Oracle

Job description

This role supports the Accounts Receivable (AR) function by ensuring the accurate and timely billing, collection, and reconciliation of customer accounts. This role is responsible for maintaining the integrity of receivables, supporting month-end activities, driving process improvements, and providing guidance to junior team members while ensuring compliance with company policies and financial controls.

Key Responsibilities

Collections Monitoring & Issue Resolution Support

Analyse customer ageing reports and outstanding balances to identify overdue

Determine appropriate resolution actions, including:

Customer collection follow-up and payment negotiation.

Liaising with Billing team for invoice corrections or adjustments.

Engaging Business teams to clarify contract, pricing, or service-related issues.

Manage end-to-end resolution of assigned receivables cases and ensure timely closure.

Track outstanding disputes and overdue cases, ensuring follow-up actions are completed within SLA.

Investigate billing, payment, and account discrepancies.

Coordinate with internal stakeholders to resolve disputes and unblock payment delays.

Ensure proper documentation of dispute cases and resolution outcomes.

Stakeholder Management

Communicate with customers regarding overdue accounts and payment status.

Collaborate with Billing, Sales, and Business teams to resolve receivables issues.

Respond to internal and external enquiries related to overdue accounts and disputes.

Support reconciliation of disputed or overdue customer accounts.

Maintain accurate records of collection activities and case updates.

Prepare ageing analysis and collection status reports.

Compliance & Controls

Ensure compliance with company policies, SOPs, and internal approval guidelines.

Maintain audit trail and proper documentation for all collection cases.

Process Improvement

Identify opportunities to improve AR processes and operational efficiency.

Support automation, standardization, and continuous improvement initiatives within the shared services team.

Requirements

Bachelor's degree in Accounting, Finance, Business, or a related discipline.

At least 4 years of experience in Accounts Receivable, Finance, Accounting, or a Shared Services environment.

Strong knowledge of billing, collections, customer account reconciliation, and cash application processes.

Experience supporting month-end closing activities and financial reconciliations.

Strong analytical and problem-solving skills with excellent attention to detail.

Demonstrated ability to work independently and provide guidance to junior team members.

Good verbal and written communication skills with the ability to collaborate effectively with internal and external stakeholders.

Advanced proficiency in Microsoft Excel. Experience with ERP systems (e.g., SAP, Oracle) is preferred.

Proactive, adaptable, and committed to continuous process improvement.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.

Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and APAC, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed.

Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end‑to‑end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more.

Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and APAC, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed.

Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end‑to‑end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more.