Applications Engineer (CAD/CAM)

Hitachi Sunway Information Systems Sdn Bhd; Johor Bahru; On-site; MYR 50,000 - 89,000; Full time

Benefits offered by this job

Medical & Insurance Benefits

Dental & Optical/ Health Screening

Enhanced EPF Contribution

Special Leaves

Performance Bonus & Incentives

Flexible Work Arrangement

Job summary

Hitachi Sunway Information Systems Sdn Bhd is seeking a CAD/CAM technical consultant in Malaysia. You will support, demonstrate, and tailor CAD/CAM software solutions to meet customer manufacturing needs, install and troubleshoot systems, and train users.

Ideal candidates have 2–5 years in CAD/CAM applications, strong communication skills and a willingness to travel for customer visits and trainings. You will collaborate with sales on POC and proposals, while staying current with industry

Qualifications

• Diploma or Bachelor's degree in Mechanical/Manufacturing/Mechatronics or related field.
• 2–5 years in CAD/CAM applications or related technical field preferred.
• Familiarity with CAD/CAM software such as Siemens NX, Mastercam, SolidCAM, hyperMILL, Autodesk Fusion or similar solutions.
• Understanding of CNC machining processes and manufacturing workflows.
• Experience in demonstrations, technical support or customer-facing technical roles is a plus.
• Good communication and presentation skills; able to explain technical concepts to customers.
• Willingness to travel for customer visits, demonstrations and training when required.

Responsibilities

• Provide technical support and application consultancy for CAD/CAM software solutions.
• Conduct product demonstrations, technical presentations and software evaluations.
• Understand customers' engineering and manufacturing requirements and recommend suitable software solutions.
• Support software installation, configuration, implementation and troubleshooting.
• Conduct user training and workshops to help customers maximise the use of CAD/CAM applications.
• Work with sales team on pre-sales activities, including POC and solution proposals.
• Provide post-sales technical support and resolve customer issues promptly.
• Maintain relationships with customers and stay updated on CAD/CAM technologies.

Skills

Communication skills

Problem solving

Willingness to travel

Education

Diploma or Bachelor's in Mechanical/Manufacturing/Mechatronics

Tools

Siemens NX

Mastercam

SolidCAM

hyperMILL

Autodesk Fusion

Job description

Responsibilities

• Provide technical support and application consultancy for CAD/CAM software solutions.


• Conduct product demonstrations, technical presentations and software evaluations for prospective customers.


• Understand customers' engineering and manufacturing requirements and recommend suitable software solutions.


• Support software installation, configuration, implementation and troubleshooting.


• Conduct user training and workshops to help customers maximise the use of CAD/CAM applications.


• Work closely with the sales team to support pre-sales activities, including technical discussions, proof of concept (POC) and solution proposals.


• Provide post-sales technical support and resolve customer issues in a timely manner.


• Maintain good relationships with customers and keep updated on the latest CAD/CAM technologies and industry developments.

Requirements

• Diploma or Bachelor's Degree in Mechanical Engineering, Manufacturing Engineering, Mechatronics, or a related discipline.


• Preferably 2–5 years of experience in CAD/CAM applications, manufacturing engineering, CNC machining or a related technical field.


• Familiarity with CAD/CAM software such as Siemens NX, Mastercam, SolidCAM, hyperMILL, Autodesk Fusion or similar solutions.


• Understanding of CNC machining processes, machining operations and manufacturing workflows.


• Experience in software demonstrations, technical support, application training or customer-facing technical roles will be an advantage.


• Good problem-solving and analytical skills.


• Good communication and presentation skills, with the ability to explain technical concepts to customers.


• Willingness to travel for customer visits, demonstrations and training when required.

Hitachi Sunway is a leading ICT and digital solutions integrator in ASEAN, delivering end-to-end services across enterprise technology and infrastructure. We specialize in the implementation, support, and consultancy of Enterprise Resource Planning (ERP) and Product Lifecycle Management (PLM) solutions, alongside robust IT infrastructure and cloud enablement services. With strong capabilities in cybersecurity and fully compliant, secure data centre operations, we help organizations drive digital transformation with confidence. Operating across Malaysia, Singapore, Indonesia, and Thailand, we combine regional expertise with global standards to support business growth and innovation.

Perks and Benefits

• Medical & Insurance Benefits


• Dental & Optical/ Health Screening Program


• Enhanced EPF Contribution


• Special Leaves


• Performance Bonus & Incentives


• Flexible Work Arrangement