Applications Engineer (CAD/ CAM/ PLM)

HITACHI ASIA (MALAYSIA) SDN BHD; Johor; On-site; MYR 40,000 - 70,000; Full time

Job summary

Hitachi Asia (Malaysia) is seeking a professional to provide comprehensive technical and application support, understand customer requirements, and run benchmarks as needed. The role involves understanding industrial and IT network diagrams and delivering solutions at the customer site, with a focus on quality and customer satisfaction.

You will develop proposals and statements of work, assist in CAD/CAM/PDM/PLM deployments, troubleshoot software applications, prepare technical documentation,

Responsibilities

• Provide comprehensive technical and application supports, understand requirements, and run benchmarks whenever necessary.
• Understand industrial protocol, industrial network diagram and IT network diagram.
• Provide consulting services at the customer site. Understand customer needs, work closely with them. Develop proposal and statement of works for projects with customers.
• Answer customer questions relating to products, competitive products, and technical issues relating to product integration within the customer’s environment.
• Ensure customer satisfaction to promote customer retention by upholding quality of services through engagement with customer.
• To perform Technical Requirement Study with customer and the application team to deliver requirement & technical specifications.
• Perform hardware setup, software setup and site acceptance test as solution deliverable.
• Assist customers in troubleshooting software application issues and provide solutions or workarounds in a professional manner.
• Meeting with stakeholders to discuss, define the expectations and success criteria.
• Learning of customer AS-IS environment.
• Perform CAD/ CAM/ Product Data Management (PDM)/ Product Lifecycle Management (PLM) system deployment, installation, implementation, troubleshooting and fixing.
• Perform application, troubleshoot, and identify root cause of an application errors, then perform debug, fix or workaround.
• Prepare, develop, and present technical documentation as and when required.
• Assist in any other ad-hoc task and project assigned by your superior or management

Job description

• Provide comprehensive technical and application supports, understand requirements, and run benchmarks whenever necessary.
• Understand industrial protocol, industrial network diagram and IT network diagram.
• Provide consulting services at the customer site. Understand customer needs, work closely with them. Develop proposal and statement of works for projects with customers.
• Answer customer questions relating to products, competitive products, and technical issues relating to product integration within the customer’s environment.
• Ensure customer satisfaction to promote customer retention by upholding quality of services through engagement with customer.
• To perform Technical Requirement Study with customer and the application team to deliver requirement & technical specifications.
• Perform hardware setup, software setup and site acceptance test as solution deliverable.
• Assist customers in troubleshooting software application issues and provide solutions or workarounds in a professional manner.
• Meeting with stakeholders to discuss, define the expectations and success criteria.
• Learning of customer AS-IS environment.
• Perform CAD/ CAM/ Product Data Management (PDM)/ Product Lifecycle Management (PLM) system deployment, installation, implementation, troubleshooting and fixing.
• Perform application, troubleshoot, and identify root cause of an application errors, then perform debug, fix or workaround.
• Prepare, develop, and present technical documentation as and when required.
• Assist in any other ad-hoc task and project assigned by your superior or management

Hitachi Asia (Malaysia) carries a diverse range of business products, solutions and services. These include Information Technology Solutions, Power Systems, Social Infrastructure and Industrial Systems, Electronic Systems etc. The company is focused on its Social Innovation Business to answer society's challenges.

Hitachi Asia (Malaysia) carries a diverse range of business products, solutions and services. These include Information Technology Solutions, Power Systems, Social Infrastructure and Industrial Systems, Electronic Systems etc. The company is focused on its Social Innovation Business to answer society's challenges.