Application Support Lead (AS400)

OCBC; Kuala Lumpur; On-site; MYR 180,000 - 320,000; Full time

Job summary

OCBC Bank Malaysia seeks an experienced IT leader to manage Core Banking and Card systems, ensuring mission-critical availability and robust governance. You will report on service health, risks, and deliverables to senior management while coordinating with Singapore counterparts.

The role requires 10+ years in IT with 5+ years of people leadership (15+ staff). Strong budgeting, vendor, and stakeholder-management skills are essential.

Qualifications

• Degree in Computer Science/IT or related field.
• At least 10 years in IT with 5+ years leading a team of 15+ people.
• Experience in managing 24x7 on-call escalations for critical production issues.
• Knowledge of Core Banking and Cards systems (preferably SIBS).
• Strong leadership, communication and interpersonal skills.

Responsibilities

• Manages Core Banking & Cards systems as mission critical platforms.
• Oversees SLA/KPI delivery, service improvement, recovery and resolution.
• Manages risks related to applications within the portfolio.
• Reports health of service delivery and risks to senior management.
• Coordinates with Singapore counterparts for delivery and governance.
• Leads budgets, cost savings initiatives, and vendor contracts.
• Plans development of skills and conducts performance reviews.

Skills

Leadership

People management

Budgeting

Stakeholder management

IT governance

SLA/KPI management

Risk management

Education

Degree in Computer Science/IT

Tools

Core Banking Systems

SIBS

Job description

• Manages Core Banking & Cards systems which are mission critical systems in the bank.
• Manages local and cross border services delivery and ensure it meets SLA and KPI which includes service improvement, recovery and resolution
• Manages risks related matters associated to the applications under the portfolio
• Stakeholder management – reporting to senior management on health of service delivery, application risks status, deliverables and progress updates
• Works closely with management and counterparts in Singapore as part of delivery
• Manages business units’ key stakeholders in terms of service delivery, key issues and expectation
• Manages and monitor service delivery and performance of various vendors
• Manages contracts and financial matters of applications under the portfolio
• Plan, implement and monitor departmental budgets, ensuring budget are achieved together with cost savings target
• Plan and implement cost savings and cost avoidance initiatives as well as improving productivity
• Plan development of individual skills to support current and future departmental objectives cum direction
• People management – Manage resources and recruitment, manage and review team performance including performance appraisals

Requirements:

• Degree in Computer Science/ IT or related fields
• Preferably at least 10 years of working experience in IT
• Minimum 5 years of working experience in managing and leading a team of at least 15 people in the capacity detailed above
• Experienced and ability to act & manage on 24x7 basis when there is an escalation on critical production issues
• Demonstrates leadership quality and positive mindset of growing and motivating the team, service improvement and result/deliverables-based
• Knowledge of Core Banking and Cards systems are required preferably in Silverlake Integrated Banking System (SIBS) system.
• Pleasant personality with good communication and interpersonal skills.
• Knowledge in Banking IT environment and experience in managing mission critical applications will be a plus.