Section Head (Core Banking & Cards)

OCBC; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

OCBC in Kuala Lumpur is seeking an experienced IT Manager to oversee mission-critical Core Banking and Cards systems, ensuring SLA/KPI delivery and performance across local and cross-border services.

You will lead a 24x7 on-call capable team, manage vendor contracts, and report to senior management on delivery health, risks, and progress while working with counterparts in Singapore.

Qualifications

• Degree in Computer Science/ IT or related fields.
• Minimum 5 years of working experience in managing and leading a team of at least 15 people.
• Experience and ability to act & manage on a 24x7 basis for critical production issues.
• Demonstrates leadership quality and positive mindset to grow/motivate team and achieve results.
• Knowledge of Core Banking and Cards systems, preferably SIBS, in a Banking IT environment.

Responsibilities

• Manages Core Banking & Cards systems which are mission critical systems in the bank.
• Manages local and cross border services delivery and ensure it meets SLA and KPI which includes service improvement, recovery and resolution
• Manages risks related matters associated to the applications under the portfolio
• Stakeholder management – reporting to senior management on health of service delivery, application risks status, deliverables and progress updates
• Works closely with management and counterparts in Singapore as part of delivery
• Manages business units’ key stakeholders in terms of service delivery, key issues and expectation
• Manages and monitor service delivery and performance of various vendors
• Manages contracts and financial matters of applications under the portfolio
• Plan, implement and monitor departmental budgets, ensuring budget are achieved together with cost savings target
• Plan and implement cost savings and cost avoidance initiatives as well as improving productivity
• Plan development of individual skills to support current and future departmental objectives cum direction
• People management – Manage resources and recruitment, manage and review team performance including performance appraisals

Skills

Leadership

Stakeholder management

People management

Budget planning

Vendor management

IT management

On-call 24x7

Service delivery

Cross-border collaboration

Education

Degree in Computer Science/ IT or related fields

Tools

Silverlake Integrated Banking System (SIBS)

Job description

• Manages Core Banking & Cards systems which are mission critical systems in the bank.
• Manages local and cross border services delivery and ensure it meets SLA and KPI which includes service improvement, recovery and resolution
• Manages risks related matters associated to the applications under the portfolio
• Stakeholder management – reporting to senior management on health of service delivery, application risks status, deliverables and progress updates
• Works closely with management and counterparts in Singapore as part of delivery
• Manages business units’ key stakeholders in terms of service delivery, key issues and expectation
• Manages and monitor service delivery and performance of various vendors
• Manages contracts and financial matters of applications under the portfolio
• Plan, implement and monitor departmental budgets, ensuring budget are achieved together with cost savings target
• Plan and implement cost savings and cost avoidance initiatives as well as improving productivity
• Plan development of individual skills to support current and future departmental objectives cum direction
• People management – Manage resources and recruitment, manage and review team performance including performance appraisals

Requirements

• Degree in Computer Science/ IT or related fields
• Preferably at least 10 years of working experience in IT
• Minimum 5 years of working experience in managing and leading a team of at least 15 people in the capacity detailed above
• Experienced and ability to act & manage on 24x7 basis when there is an escalation on critical production issues
• Demonstrates leadership quality and positive mindset and grow / motivate team, service improvement and result/deliverables-based
• Knowledge of Core Banking and Cards systems are required preferably in Silverlake Integrated Banking System (SIBS) system.
• Pleasant personality with good communication and interpersonal skills.
• Knowledge in Banking IT environment and experience in managing mission critical applications will be a plus.