Application Support Engineer (IT)

SSI SCHÄFER; Subang Jaya; Hybrid; MYR 60,000 - 100,000; Full time

Benefits offered by this job

MNC exposure

Reputable employer in intralogistics

Hybrid work arrangements

Overseas trainings / assignments

Insurance and healthcare

Quarterly team events

Job summary

SSI SCHAEFER is seeking a customer-focused Application Support Engineer to ensure high availability, performance, and continuous improvement of supported systems. The role requires strong technical expertise and excellent communication with customers and internal stakeholders.

The position offers hybrid work arrangements, exposure to a global intralogistics leader, and opportunities for overseas training and international collaboration within APAC-MEA regions.

Qualifications

• Degree in Information Technology or Computer Science or equivalent.
• Fluent in written and spoken English.
• Strong analytical and customer management skills.

Responsibilities

• Provide on-site or remote support to customer sites on a rostered basis.
• Offer on-call standby support outside normal hours, including public holidays.
• Monitor and control SSI Schaefer software and equipment to ensure optimal performance.
• Act as primary contact for customers and internal stakeholders with clear status updates.

Skills

SQL

Java

Unix/Linux

GIT/CVS/SVN/Bdeploy

ISTQB

Technical documentation

Warehouse automation knowledge

Education

Information Technology / Computer Science degree

Tools

GIT

CVS

SVN

Bdeploy

Job description

A leading global solution provider for all sectors of intralogistics – that is us: SSI SCHAEFER. What we also are: A family business that invests in the expertise, passion and talents of its employees.

As one of the largest providers, we help our customers increase the efficiency and sustainability of their storage, picking and transport processes using innovative technologies and software. From fully automated warehouses with customized service and maintenance packages to manual and semi-automatic systems, we offer cost-effective intralogistics solutions from a single source. Moreover, we are now a leading provider of software for internal material flow.

SSI SCHAEFER: 8,600 people that work in 80 operating companies and 7 production sites worldwide and impress customers from all sectors with customized intralogistics solutions.

If you are also looking for an attractive employer to work with on a long-term basis, then simply get to know us!

About the role

We are seeking a customer-focused Application Support Engineer with strong communication, analytical, and stakeholder management skills. This role is critical in ensuring the high availability, performance, and continuous improvement of supported systems. The ideal candidate thrives in a productive environment, demonstrates strong technical expertise, and is committed to delivering exceptional customer support.

Key responsibilities

• Provide support to customer sites on a rostered basis, either remotely or at a customer’s premises. (Example onsite roster shifts: 5:00 AM – 1:30 PM; 1:00 PM – 9:30 PM)
• Provide on-call standby support outside of normal rostered hours, including public holidays.
• Support customer operations by starting, monitoring, and controlling SSI Schaefer software and equipment to ensure optimal performance.
• Act as the primary point of contact for customers and internal stakeholders, ensuring clear and timely communication on issue status and resolution.
• Investigate, troubleshoot, and resolve incidents to restore normal system operations promptly.
• Continuously assess the performance of the SSI Schaefer software and equipment to maintain the parameters and standards of its operation and to assist in making corrections and improvements.
• Maintain and support hardware and software systems, including upgrades and patch deployments.
• Assist with the training to team members and apprentices within your area of expertise.
• Update and contribute to the online knowledge base.
• Investigate and resolve problem tickets.
• Identify, propose, and coordinate system enhancements, including functional improvements and software fixes.
• Deliver minor change requests, including configuration updates and minor code modifications.
• Conduct release testing for application updates and patches, and coordinate User Acceptance Testing (UAT).
• Deploy patches to customer environment as needed.
• Ability to travel within APAC-MEA regions as required.

About you

Knowledge, abilities and experience

• High analytical and customer management skills
• Strong in SQL (Oracle, Microsoft)
• Strong JAVA skills (demonstrated proficiency in Java programming with experience in diagnosing and resolving minor to major technical issues swiftly)
• Proficient in Unix/Linux, network concepts, GIT/CVS/SVN/Bdeploy, Waterfall & Agile methodologies
• ISTQB certification preferred (testing methodology)
• Able to generate quality technical documentation as required
• Knowledge of warehouse management processes and automation highly preferred
• Effective communication skills (written and verbal) to both internal and external stakeholders

Education, certification and qualifications

• Information Technology / Computer Science degree or equivalent
• Fluent in written and oral English

What we offer

• MNC exposure
• Reputable employer in the intralogistics industry
• Ability to work with colleagues from diverse backgrounds
• 5day work week with hybrid work arrangements
• Additional allowance
• 13th month AWS with performance bonus
• Overseas trainings / assignments
• Insurance and healthcare
• Quarterly get togethers for team bonding