APPLICATION SUPPORT ENGINEER

CTOS; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

CTOS is expanding its D2C operations in Malaysia and seeks a dynamic support professional to join the Operation and Support team in Kuala Lumpur. You will perform incident analysis, troubleshoot escalated tickets, and contribute to knowledge base content while collaborating with teammates to deliver reliable, user-focused support.

The role requires a Bachelor's degree in IT/CS or equivalent and at least 1 year of related experience, with fresh graduates encouraged to apply.

Qualifications

• Bachelor's degree or equivalent in Computer Science/IT or related field.
• At least 1 year of related work experience; fresh graduates with excellent academics encouraged to apply.
• Knowledge: CTOS product knowledge (training provided).

Responsibilities

• Issue tracking – external subscribers (software) and internal issues.
• 2nd level troubleshooting of escalated incidents and analysis of tickets.
• Prepare review reports on issues (external and internal), users and assets.
• Maintain predefined response times and escalation of reported issues.
• Prepare and upload support knowledge into Knowledge Base.

Skills

Problem solving

Analytical

Basic troubleshooting

Education

Bachelor's Degree or equivalent in IT/CS

Tools

CTOS product knowledge

Job description

We are Malaysia’s leading Credit Reporting Agency (CRA) and we are aggressively expanding our business, and looking for dynamic, driven and motivated individuals to join our team. Our Direct-To-Consumer segment (D2C), is one of our fastest growing product areas in the market, with an abundance of expansion plans and innovative ideas on hand.

Job Summary

As part of our Operation and Support team, you will be focused on support work as well as on-going internal and external technical support. This role requires critical and creative problem solving skills to bring new ideas into reality through the feedback of new applications and services. This role will also involve significant amount of brainstorming, teamwork and creativity.

Responsibilities :

• Issue tracking – external issues (subscribers - software) and internal issues.
• Perform 2nd level of troubleshooting of the incident ticket escalated and do analysis of the tickets accordingly.
• Preparation of review reports on issues (external and internal), users and assets.
• Maintaining predefined response time and escalation of issues reported (external and internal).
• Preparing the support knowledge and upload it inside Knowledge Base.
• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• At least 1 year of working experience in the related field is required – however, fresh graduates with excellent academic results are also encouraged to apply.
• Required skill(s): Problem solving and analytical attributes. Basic computer troubleshooting skills e.g. PC settings;
• Knowledge: CTOS Product knowledge (training provided).