Application Support Engineer - 24x7 Incident & Batch Ops

Ideal Reliance; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Part time

Benefits offered by this job

Medical & Hospitalisation

EPF

SOCSO

EIS

Medical Insurance

Annual Leave

5 Working Days

Job summary

Ideal Reliance in Jalan Tun Razak, Kuala Lumpur, is seeking contractors for 12 months to support MY & ID regions. The role requires a Bachelor's in CS/IS or equivalent, with 4–6 years in Application L1 support, batch operation, or Service Desk, and strong Dynatrace-based monitoring.

Responsibilities include health checks, incident triage, SNOW ticket updates, data extracts, BAU requests, batch execution, and documentation. Working hours are 24x7 with non-fixed days off.

Qualifications

• Bachelor's degree, preferably in computer science or information systems, or equivalent work experience.
• Minimum 4–6 years experiences in Application level 1 support and/or batch operation and/or Service Desk support or similar role.
• Experience with system monitoring tools and troubleshooting techniques.
• Technical skills: Scripting knowledge / MYSQL/ORACLE DB/ Linux / Window / Any Other Web Servers / Dynatrace.

Responsibilities

• Perform Application Daily Health Check.
• Application performance monitoring/Event management using Dynatrace tool.
• Perform first contact resolution (FCR) for specific Request or Incident if applicable.
• Incident triage and logging application issue via SNOW and route it to the proper technical resolving team.
• Initial assessment of service Requests and Incidents including update of details of the requests in the SNOW ticket system.
• Ensure completeness of information when issues are logged to facilitate investigation and resolution.
• Monitor status until closure of Request or Incident in the SNOW ticket system.
• Prepare accurate and timely report (scheduled and ad hoc requests).
• SOP-based troubleshooting & resolution of Incident or Request.
• Perform post production implementation verification.
• Monitor the status of the Application BAU requests (Data Extract, Data Setup, Inquiries).
• Develop and maintain documentation (ASC L1 operation manual, SOP, KT doc).
• Support Service Desk activities
• Batch monitoring and operation (batch jobs execution, sequencing, monitoring, escalation).

Skills

System troubleshooting

Scripting

MySQL

Oracle DB

Dynatrace

Education

Bachelor's degree

Tools

Linux

Windows

Web Servers

Job description

Ideal Reliance in Jalan Tun Razak, Kuala Lumpur, is seeking contractors for 12 months to support MY & ID regions. The role requires a Bachelor's in CS/IS or equivalent, with 4–6 years in Application L1 support, batch operation, or Service Desk, and strong Dynatrace-based monitoring.

Responsibilities include health checks, incident triage, SNOW ticket updates, data extracts, BAU requests, batch execution, and documentation. Working hours are 24x7 with non-fixed days off.