Application Support Analyst – Cantonese Speaking (Salesforce Service Cloud)

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 42,000 - 64,000; Full time

Job summary

Jora Malaysia is seeking an experienced Application Support Analyst to support regional business applications across Asia, including Greater China, Southeast Asia, Oceania, Japan, Korea and the Middle East. The role entails day-to-day support, interface monitoring, and governance for Salesforce Service Cloud, D365 F&O, Esker, and related systems, working with Hong Kong stakeholders.

Fluent Cantonese and English are required; at least 3 years IS/IT experience; strong troubleshooting and

Qualifications

• Fluent Cantonese and English for stakeholder communication.
• Minimum 3 years IS/IT experience including application support.
• Hands-on Salesforce Service Cloud experience.
• Solid knowledge of applications and system interfaces.
• Strong troubleshooting and analytical skills.
• Effective communication across multicultural teams.
• Ability to work independently with minimal supervision.

Responsibilities

• Provide day-to-day application and Level 1 interface support.
• Administer Salesforce Service Cloud and related intranet apps.
• Monitor interfaces and troubleshoot incidents.
• Support business apps and system integrations (Salesforce, D365 F&O, Esker, Anaplan).
• Participate in SIT/UAT for upgrades and projects.
• Coordinate with regional teams to resolve issues.
• Ensure governance and change controls are followed.

Skills

Cantonese and English communication

IS/IT experience

Salesforce Service Cloud

Application support

System interface knowledge

Troubleshooting & analytics

Cross-cultural communication

Education

Bachelor's degree in Information Systems/IT/CS

Finance-related knowledge advantageous

Tools

Salesforce Service Cloud

Microsoft Dynamics 365 F&O

Esker

Anaplan

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for an experienced Application Support Analyst to support regional business applications across Asia, including Greater China, Southeast Asia, Oceania, Japan, Korea and the Middle East.

This role works closely with regional business and IT teams and provides day-to-day application support, interface monitoring and support for business systems.

As the role requires regular communication and coordination with Hong Kong-based stakeholders/users, fluent Cantonese and English communication skills are required.

About the Role

We are looking for an experienced Application Support Analyst to support regional business applications across Asia, including Greater China, Southeast Asia, Oceania, Japan, Korea and the Middle East.

This role works closely with regional business and IT teams and provides day-to-day application support, interface monitoring and support for business systems.

As the role requires regular communication and coordination with Hong Kong-based stakeholders/users, fluent Cantonese and English communication skills are required.

Key Responsibilities

• Provide day-to-day application support and Level 1 interface support for regional business applications.

• Provide administration and hands‑on support for Salesforce Service Cloud.

• Monitor system interfaces and troubleshoot application-related incidents.

• Support Employee Intranet applications running on Salesforce Service Cloud.

• Maintain Salesforce e-forms, workflows, user accounts, user interfaces and security controls.

• Gather, validate and document business requirements from users and stakeholders.

• Work closely with regional business and IT teams to investigate and resolve application issues.

• Support business applications and system integrations involving:

  • Salesforce Service Cloud

  • Microsoft Dynamics 365 Finance & Operations (D365 F&O)

  • Esker

  • Anaplan and other regional business applications

• Participate in SIT and UAT for system upgrades, change requests and new projects.

• Support Salesforce change requests and system enhancements.

• Monitor and coordinate issues involving interfaces between different systems.

• Ensure projects and application changes follow appropriate governance, controls and practices.

• Support business transitions, system enhancements and change-management activities.

What We Are Looking For

Must-Have

• Fluent Cantonese and English communication skills – required for communication with Hong Kong and regional stakeholders.

• At least 3 years of relevant IS/IT experience, including application support.

• Hands‑on experience in Salesforce Service Cloud.

• Good general application support and system interface knowledge.

• Strong troubleshooting and analytical skills.

• Good communication skills and ability to work effectively with users and technical teams in a multicultural environment.

• Able to work independently and proactively with minimal supervision.

Strong Advantage

Candidates with exposure to any of the following will have an added advantage:

• Microsoft Dynamics 365 F&O

• Esker

• Anaplan

• System integration / interface monitoring

• SIT / UAT

• Business requirement gathering

• Finance-related applications

• Regional application support

Note: You do not need to be a senior Salesforce specialist. Candidates with practical, hands‑on Salesforce Service Cloud support experience are encouraged to apply.

Education

• Bachelor's Degree in Information Systems, Information Technology, Computer Science or a related discipline.

• Finance-related knowledge or background will be an added advantage.

Ideal Candidate

You may be a good fit if you are currently working as an:

Application Support Analyst | Business Application Support Analyst | Salesforce Support Analyst | IS Support Analyst | Application Support Engineer | Regional Application Support Analyst

and have experience supporting business applications while communicating with Cantonese-speaking stakeholders.