Application Engineer/Technical Support Specialist (HVAC & Pump Systems)

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD.; Selangor; On-site; MYR 78,000 - 123,000; Full time

Job summary

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD. is seeking an Applications Engineer/Technical Support Specialist with a focus on HVAC and pump systems for APAC projects.

You will bridge engineering requirements, customer needs, and commercial execution to ensure reliable, energy-efficient solutions. The role demands 2–5 years in application engineering or pump sizing within HVAC/hydronic sectors. You will engage with vendors, sales, and project teams to deliver technical datasheets, curves, and

Qualifications

• Bachelor's degree in Mechanical or Building Services Engineering with a focus on fluid dynamics.
• 2–5 years in application engineering, pump sizing, or technical support within HVAC/hydronic systems.
• APAC market experience with regional building regulations is advantageous.

Responsibilities

• Analyze HVAC and pumping inquiries to recommend compliant pump applications and energy-efficient solutions.
• Perform TDH, flow, NPSH, and energy estimations for systems.
• Review HVAC schematics, P&IDs, pump curves, and layouts to ensure performance.
• Support tender processes with datasheets, pump curves, and compliance matrices.
• Coordinate with pump OEMs, suppliers, and subcontractors for specs and pricing.
• Identify upsell opportunities (VFDs, controllers, retrofit packages) during technical reviews.
• Provide technical support to contractors, consultants, and field teams.
• Collaborate with regional sales, product management, and quality teams to improve tools and processes.

Skills

HVAC systems understanding

Pump sizing

Hydronic calculations

Technical communication

Education

Bachelor's degree in Mechanical Engineering

Tools

Pump selection software

Hydronic calculation tools

Salesforce CRM

HubSpot CRM

Job description

Application Engineer/Technical Support Specialist (HVAC & Pump Systems)

We are seeking a highly skilled and detail-oriented Application Engineer / Technical Support Specialist specializing in HVAC and fluid handling systems to provide technical expertise and engineered solutions for commercial building projects across the APAC region. You will serve as the core technical bridge between engineering project specifications, customer requirements, and commercial execution ensuring system reliability, energy efficiency, and compliance with regional HVAC and building standards.

Job Responsibilities

Technical Evaluation & Selection: Analyze complex HVAC and pumping inquiries, project briefs, and tender specifications to recommend compliant pump applications, hydronic system configurations, and energy-efficient fluid handling solutions.

Pump Sizing & Hydronic Calculations: Perform precise engineering calculations, including Total Dynamic Head (TDH), flow rate, System Effect Factors, NPSH (Net Positive Suction Head), and HVAC part-load energy estimations.

Engineering Review: Interpret and evaluate HVAC schematics, P&IDs, piping & instrumentation diagrams, pump curves, and mechanical layout plans to ensure system performance aligns with project specifications.

Tender & Bid Management: Partner with internal and external sales teams during the tender process by delivering technical datasheets, pump performance curves, compliance matrices, and accurate application data.

Vendor & Subcontractor Coordination: Liaise with pump OEMs, component suppliers, and subcontractors to source technical specifications, obtain competitive equipment pricing, and ensure sub-assemblies comply with project standards.

Solution Upselling: Identify opportunities for upselling and cross-selling (e.g., variable frequency drives, smart pump controllers, specialized valves, and retrofit packages) during technical reviews.

Omnichannel Operations & Support

Technical Support: Deliver high-quality technical assistance to contractors, consultants, and field teams via digital platforms, email, and phone while adhering to strict SLAs.

CRM & Case Management: Log, manage, and resolve complex technical inquiries through standard CRM tools, maintaining accurate documentation of project requirements and customer interaction history.

Cross-Functional Collaboration: Work closely with regional sales leaders, product management, and quality teams to continuously improve application engineering tools, pump selection software, and operational processes.

Job Requirements

Professional Qualifications & Experience

Education: Bachelor’s Degree in Mechanical Engineering, Building Services Engineering, or a related discipline with a focus on fluid dynamics and thermal energy systems.

Experience: 2 to 5 years of hands-on experience in application engineering, pump sizing, technical sales support, or technical support within the HVAC, pump manufacturing, or hydronic systems sector.

Regional Market Exposure: Prior experience supporting commercial building projects or operating under APAC building regulations and standards is highly advantageous.

Technical & Domain Expertise

HVAC & Hydronic Systems: Strong understanding of commercial building HVAC systems, including chilled water (CHW) systems, condenser water loops, heating hot water (HHW), variable primary/secondary pumping systems, and booster systems.

Pump Applications & Fluid Handling: Proven expertise in selecting and sizing centrifugal pumps (in-line, end-suction, split-case), understanding system curves, duty points, parallel/series operation, and VFD integration.

Blueprint & Curve Literacy: Ability to read and interpret mechanical layout drawings, HVAC schematics, equipment schedules, pump performance curves, and detailed tender specifications.

Tools & Soft Skills

Engineering & CRM Tools: Familiarity with modern pump selection software, hydronic calculation tools, and enterprise CRM platforms (e.g., Salesforce, HubSpot).

Core Competencies: Strong analytical and problem-solving aptitude, meticulous attention to detail, clear written and verbal technical communication skills, and a customer-focused mindset.

Note: HOW TO APPLY was removed in refinement. Please refer to the employer's official application instructions in the original posting if provided by the employer outside this description.

We regret only shortlisted candidates will be notified.

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Please read our privacy statement on our corporate website www.trustrecruit.com.my

License No. JTKSM 1580

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