Application Engineer

FILPAL (M) SDN BHD; Bayan Lepas; On-site; MYR 60,000 - 90,000; Full time

Job summary

FILPAL (M) SDN BHD is seeking an Application Engineer/Technical Sales to blend technical expertise with sales acumen in Penang. You will understand product specifications, articulate value to customers and distributors, and contribute to compelling proposals and product demonstrations.

Collaborate with the team to develop sales strategies, follow up on leads, deliver tailored technical content, and provide pre- and post-sales support to ensure customer satisfaction and revenue growth.

Qualifications

• Bachelor's degree in a relevant technical field.
• Ability to translate technical information into customer-friendly language.
• Excellent communication and presentation skills.

Responsibilities

• Develop a deep understanding of FILPAL's products and services, staying updated on technical specifications, features, and industry trends.
• Promote FILPAL's values and offerings, including RF Turnkey Solutions, RF Talent Development Program, Software Solutions, Equipment Distribution.
• Collaborate with the team to develop effective sales strategies, and create detailed proposals addressing customer needs and specifications.
• Engage with global distributors, ensuring effective communication and collaboration for product promotion and sales.
• Proactively follow up with customers, leads and distributors, tailoring content for effective communication.
• Provide technical support to customers during the pre-sales and post-sales phases, addressing queries and ensuring customer satisfaction.
• Conduct technical product presentations and demonstrations to potential customers, highlighting key features and benefits.
• Assist in generating quotations, Delivery Orders, invoices, and tabulating Purchase Orders, and follow up with customers and distributors for payment schedules.
• Tabulate and document leads, manage NDA with customers and distributors to facilitate secure collaborations.

Skills

Strong communication

Presentation skills

Customer-focused

Technical translation

Education

Bachelor's degree in a relevant technical field

Job description

As a Application Engineer/ Technical Sales at FILPAL (M) SDN BHD, you will play a key role in driving sales and revenue growth by combining technical expertise with effective sales strategies. You will be responsible for understanding the technical aspects of the company's products or services and effectively communicating their value to customers, leads and distributors. Your role involves collaborating with the team to meet customer needs and achieve sales targets.

JOB OVERVIEW

As a Application Engineer/ Technical Sales at FILPAL (M) SDN BHD, you will play a key role in driving sales and revenue growth by combining technical expertise with effective sales strategies. You will be responsible for understanding the technical aspects of the company's products or services and effectively communicating their value to customers, leads and distributors. Your role involves collaborating with the team to meet customer needs and achieve sales targets.

KEY RESPONSIBILITIES

Technical Expertise, Company Values & Offerings:
Develop a deep understanding of FILPAL's products and services, staying updated on technical specifications, features, and industry trends.
Promote FILPAL's values and offerings, including RF Turnkey Solutions, RF Talent Development Program, Software Solutions, Equipment Distribution, and collaborations with universities.

Sales Strategy, Proposal Development, Market Analysis, Sales Targets, Internal Meetings:
Collaborate with the team to develop effective sales strategies, positioning FlLPAL's technical capabilities as a competitive advantage.
Work with the sales and technical teams to create detailed and customized proposals, addressing customer needs and specifications.
Stay informed about market trends, competitor products, and emerging technologies to contribute insights for business development.
Collaborate with the sales team to achieve revenue targets, ensuring a balance between technical feasibility and business objectives.
Participate in weekly internal meetings to provide updates and insights, fostering effective communication within the team.

Global Distributor Collaboration:
Engage with global distributors, ensuring effective communication and collaboration for product promotion and sales.

Customized Communication & Lead Follow-Up:
Proactively follow up with customers, leads and distributors, emphasizing company strengths, solutions, and updates, tailoring content for effective communication.
Follow up on leads, opportunities, and inquiries, ensuring personalized and effective communication.
eClient Engagement, Customer Support, Survey and Feedback
Build and maintain strong relationships with customers by understanding their technical requirements and proposing solutions that align with FILPAL's offerings.
Provide technical support to customers during the pre-sales and post-sales phases, addressing queries and ensuring customer satisfaction.
Send customer survey forms and gather feedback for continuous improvement.

Product Presentations:
Conduct technical product presentations and demonstrations to potential customers, highlighting key features and benefits.
Training and Demos
Schedule custom product demos, training sessions, and potential activities for leads, customers,
or distributors as requested and/or suggested.

Quotation and Order Processing:
Assist in generating quotations, Delivery Orders (DO), invoices, and tabulating Purchase Orders (PO), and follow up with customers and distributors for payment schedule.

Documentation, NDA & Authorization Letters:
Tabulate and document leads, ensuring accurate records and comprehensive information for analysis.
Manage NDA (Non-Disclosure Agreements) with Customer, Leads and Distributor as well as Authorization Letters with global distributors to facilitate secure collaborations.

QUALIFICATIONS

Bachelor's degree in a relevant technical field (Engineering, RF, Electronics, Computer Science, etc.).

OPTIONAL SKILLSETS

Strong communication and presentation skills.
Ability to translate technical information into customer-friendly language.
Results-oriented with a focus on achieving sales targets.
Knowledge of relevant technologies and market trends.