APAC Solution Deployment & Engineering Leader

Allozymes; Petaling Jaya; Hybrid; MYR 350,000 - 600,000; Full time

Job summary

Agilent Technologies Inc. is seeking an experienced leader to manage the OpenLab Sync Solution Deployment & Engineering (SDE) organization across the Asia Pacific region.

OpenLab Sync enables customers to solve laboratory and business challenges through informatics solutions and digital workflow automation, expanding Agilent's software capabilities. This role focuses on deploying, supporting, and expanding customer outcomes while building leadership pipelines.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, Life Sciences, or a related discipline.
• 8+ years of software implementation, professional services, informatics, laboratory systems, or technical consulting with increasing leadership responsibility.
• 3+ years of people leadership experience managing geographically dispersed teams.
• Proven experience leading customer-facing delivery organizations with accountability for operational performance, customer satisfaction, and business results.
• Strong understanding of enterprise software deployments, system integrations, workflow automation, and related service delivery methodologies.
• Demonstrated ability to manage customer escalations, navigate complex stakeholder environments, and drive successful business outcomes.
• Experience translating strategic objectives into operational plans and executing against key business, financial, and customer metrics.
• Excellent communication, collaboration, and relationship-building skills with ability to influence across functions, cultures, and levels.
• Ability to travel throughout the Asia Pacific region as business needs require.

Responsibilities

• Lead APAC service delivery operations, ensuring successful solution deployment, support, and customer outcomes.
• Build strong customer and cross-functional partnerships to drive revenue growth and maximize customer satisfaction.
• Develop, coach, and engage employees to strengthen technical capabilities and future leadership pipelines.
• Champion Agilent's core values and foster a culture centered on customer success, collaboration, and accountability.
• Deliver organizational goals, business metrics, and financial objectives while maintaining operational excellence.
• Ensure compliance with SDE processes, quality standards, security requirements, and company policies.
• Execute regional and global strategic initiatives by aligning resources, priorities, and stakeholder partnerships.
• Drive continuous improvement, innovation, scalability, and effective escalation management to improve efficiency and business growth.

Skills

Leadership

Enterprise software

Relationships & collaboration

Strategic planning

Communication

Education

Bachelor's degree in Computer Science/IT/Engineering/Life Sciences

Tools

OpenLab Sync

Job description

Agilent Technologies Inc. is seeking an experienced leader to manage the OpenLab Sync Solution Deployment & Engineering (SDE) organization across the Asia Pacific region.

OpenLab Sync enables customers to solve laboratory and business challenges through informatics solutions and digital workflow automation, expanding Agilent's software capabilities. This role focuses on deploying, supporting, and expanding customer outcomes while building leadership pipelines.