APAC People Operations Leader - Service Delivery

SanDisk; Simpang Ampat; On-site; MYR 180,000 - 300,000; Full time

Job summary

Sandisk is seeking a Manager, People Support - APAC Leader to lead a high-impact people operations team across the APAC region, delivering scalable, employee-centered services and partnering with regional and global teams to optimize the employee lifecycle. The role blends leadership, service delivery, and transformational execution in a fast-moving environment.

The ideal candidate will drive standardization, leverage data insights, and manage capacity and change while aligning with country

Qualifications

• Bachelor’s degree from a regionally accredited four-year college or university, plus 6–8 years of relevant experience and/or training.
• Successful track record of optimizing processes and enhancing effective employee experiences through streamlined and tech-enabled solutions.
• Demonstrated success leading a team and engaging cross-functionally within HR operations, shared services or service delivery environment.
• Strong understanding of tiered HR service delivery models and shared services best practices.
• Proven analytical, problem-solving, decision-making, and project management capabilities.

Responsibilities

• Lead APAC Tier I People Support team in a fast-paced, service-oriented environment.
• Own day-to-day operational performance: SLAs, KPIs, case volumes, quality metrics, and employee satisfaction.
• Translate performance metrics into insights for leadership decision-making.
• Drive capacity planning and workforce management to meet regional/global demand.
• Identify root causes and drive continuous improvement initiatives in HR processes.

Skills

People leadership

Strategic leadership

Stakeholder management

Analytical thinking

Communication

Change management

Project management

Education

Bachelor’s degree (regionally accredited)

Tools

Workday

ServiceNow

Job description

Sandisk is seeking a Manager, People Support - APAC Leader to lead a high-impact people operations team across the APAC region, delivering scalable, employee-centered services and partnering with regional and global teams to optimize the employee lifecycle. The role blends leadership, service delivery, and transformational execution in a fast-moving environment.

The ideal candidate will drive standardization, leverage data insights, and manage capacity and change while aligning with country