APAC Head of People Support & HR Operations

SanDisk; Batu Kawan; On-site; MYR 180,000 - 300,000; Full time

Job summary

SanDisk seeks a Manager, People Support - APAC Leader (HR Operations) to lead a high-impact regional team delivering scalable, employee-centered HR services across the employee lifecycle. You will partner with regional and global teams to enable solutions and drive excellence while navigating country-specific requirements.

You will shape strategy, manage performance metrics, and drive continuous improvement and automation of HR processes in a fast-moving environment.

Qualifications

• 6–8 years of relevant experience in HR operations.
• Bachelor’s degree from a regionally accredited four-year college.
• Proven track record leading a team in HR operations.
• Strong analytical, problem-solving, decision-making, and project management capabilities.
• Excellent communication and presentation skills.
• Ability to thrive amid ambiguity, rapid change, and evolving organizational needs.
• Flexibility to support global time zones as required.

Responsibilities

• Lead and evolve a high-performing APAC People Support team.
• Manage SLAs, KPIs, case volumes, quality metrics, and employee satisfaction.
• Develop data-driven operating model and continuously improve service delivery.
• Partner with HRBPs, COEs, and business leaders to align priorities.
• Drive continuous improvement and automation of HR processes.
• Translate performance insights into clear recommendations for senior stakeholders.
• Create a unified, accessible knowledge base for employee inquiries.

Skills

Analytical skills

Change leadership

Communication skills

Project management

Stakeholder management

Education

Bachelor’s degree

Tools

Workday

ServiceNow

Job description

SanDisk seeks a Manager, People Support - APAC Leader (HR Operations) to lead a high-impact regional team delivering scalable, employee-centered HR services across the employee lifecycle. You will partner with regional and global teams to enable solutions and drive excellence while navigating country-specific requirements.

You will shape strategy, manage performance metrics, and drive continuous improvement and automation of HR processes in a fast-moving environment.