Manager, People Support - APAC Leader (HR Operations)

SanDisk; Simpang Ampat; On-site; MYR 180,000 - 300,000; Full time

Job summary

Sandisk is seeking a Manager, People Support - APAC Leader to lead a high-impact people operations team across the APAC region, delivering scalable, employee-centered services and partnering with regional and global teams to optimize the employee lifecycle. The role blends leadership, service delivery, and transformational execution in a fast-moving environment.

The ideal candidate will drive standardization, leverage data insights, and manage capacity and change while aligning with country

Qualifications

• Bachelor’s degree from a regionally accredited four-year college or university, plus 6–8 years of relevant experience and/or training.
• Successful track record of optimizing processes and enhancing effective employee experiences through streamlined and tech-enabled solutions.
• Demonstrated success leading a team and engaging cross-functionally within HR operations, shared services or service delivery environment.
• Strong understanding of tiered HR service delivery models and shared services best practices.
• Proven analytical, problem-solving, decision-making, and project management capabilities.

Responsibilities

• Lead APAC Tier I People Support team in a fast-paced, service-oriented environment.
• Own day-to-day operational performance: SLAs, KPIs, case volumes, quality metrics, and employee satisfaction.
• Translate performance metrics into insights for leadership decision-making.
• Drive capacity planning and workforce management to meet regional/global demand.
• Identify root causes and drive continuous improvement initiatives in HR processes.

Skills

People leadership

Strategic leadership

Stakeholder management

Analytical thinking

Communication

Change management

Project management

Education

Bachelor’s degree (regionally accredited)

Tools

Workday

ServiceNow

Job description

Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape.

Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.

Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

As the Manager, People Support - APAC Leader, you will lead and evolve a high-impact people operations team that delivers a consistent, scalable, employee-centered service experience across our people portfolio . You will serve as a strategic partner with key regional and global ecosystem partners to enable solutions and operational excellence across all aspects of the employee life-cycle and evolving business and country-based requirements.

This role blends people leadership, service-delivery expertise, and iterative and transformational execution. You will lead a regional team, leverage data and qualitative insights to elevate employee experiences, and drive simplification, standardization, and innovation across our service areas. The ideal candidate is a confident change leader who thrives in fast-moving environments, brings strong analytical and systems thinking, and is passionate about building world-class people operations.

People Operations Strategy & Service Excellence

• Shape and continuously refine the role for People Support as a strategic partner that maximizes efficiency, scalability, and employee experience.
• Champion a data-driven and employee-informed operating model, leveraging insights, feedback, and trends to proactively improve service delivery and reduce escalations.
• Serve as a subject-matter leader in HR service delivery best practices, applying country standards to achieve optimal operational outcomes.

Leadership & Operational Performance

• Lead and develop a high-performing, APAC Tier I team in a fast-paced, service-oriented environment.
• Own day-to-day operational performance, including SLAs, KPIs, case volumes, quality metrics, and employee satisfaction.
• Translate performance metrics into clear, compelling insights that demonstrate the value of People Support and inform decision-making by senior stakeholders.
• Proactively manage capacity and workforce planning, flexing team resources to meet changing organizational needs and global demand.

Data, Insights & Continuous Improvement

• Identify root causes through critical analysis and quickly implement corrective actions to improve service quality and operational efficiency.
• Lead multiple continuous improvement initiatives, simplifying, standardizing, centralizing, and automating complex HR processes.
• Ensure strong data integrity, system accuracy, and quality controls through disciplined testing, audits, and attention to detail.

Stakeholder Partnership & Communication

• Build trusted partnerships with HRBPs, COE teams, People Intelligence, and business leaders to align priorities and deliver integrated solutions.
• Develop and execute clear communication strategies for cross-functional initiatives, service changes, and transformation efforts.
• Consult and influence executive leadership with confidence, clarity, and strong business acumen.
• Act as a facilitator and change leader, guiding teams and stakeholders through rapid change and transformation.

Knowledge Management & Content Strategy

• Identify knowledge gaps and high-volume employee inquiry themes across AskHR.
• Partner with COEs to curate, update, and maintain HR knowledge content, ensuring accuracy, consistency, and compliance.
• Create a unified, searchable, and interconnected knowledge platform that delivers a simple and intuitive employee experience.

People Leadership & Change Management

• Demonstrate exceptional people leadership through coaching, mentoring, and talent development, building future-ready leaders.
• Foster a culture of accountability, innovation, and continuous learning within the People Support team.
• Communicate vision, progress, and change with clarity and empathy, motivating teams through transformation.

Required

Qualifications

• Bachelor’s degree from a regionally accredited four-year college or university, plus 6–8 years of relevant experience and/or training.
• Successful track record of optimizing processes and enhancing effective employee experiences through streamlined and tech-enabled solutions.
• Demonstrated success leading a team and engaging cross-functionally within HR operations, shared services or service delivery environment.
• Strong understanding of tiered HR service delivery models and shared services best practices.
• Proven analytical, problem-solving, decision-making, and project management capabilities.
• Excellent communication and presentation skills, with the ability to deliver concise, impactful messaging to leadership.
• Highly organized with exceptional attention to detail; able to manage competing priorities and meet deadlines in high-stakes environments.
• Ability to thrive amid ambiguity, rapid change, and evolving organizational needs.
• Flexibility to support global time zones as required.

Preferred

• Experience with Workday and ServiceNow Case Management.
• Knowledge of HR functional policies and practices.
• Prior experience in the manufacturing industry.
• Hands-on experience leading transformation efforts, digitalization and automation.

Additional Information

Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [e-mail] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.