APAC Partner Operations & Quality Lead

TikTok; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

TikTok is seeking a Senior Trust & Safety Operations lead in Kuala Lumpur to drive end-to-end vendor moderation across partner sites. You will own performance dashboards, RCA deep dives, and cross-region coordination with POMs and product teams.

The role emphasizes data-driven decisions, policy rollout, and AI-augmented workflows. The ideal candidate has 5+ years in trust & safety or BPO/vendor management, strong analytical skills, and experience coordinating with international teams.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5+ years in Trust & Safety, Content Moderation operations, or BPO/vendor management (tech industry); or 5+ years managerial experience overseeing outsourced partner operations.
• Proven track record of managing vendor operations at scale with impact on quality metrics/SLA performance.
• Strong analytical skills (data-driven decisions) and proficiency in dashboards/reporting tools.
• Experience working across multiple countries/time zones; leading large-scale transformation initiatives.

Responsibilities

• Own end-to-end vendor operations delivery, ensuring SLA compliance for response time, accuracy, and throughput.
• Design vendor operating cadences including partner huddles, reviews, and strategic planning sessions.
• Monitor real-time moderation queues; identify bottlenecks and quality drift; coordinate launch readiness with vendors.
• Develop and maintain vendor playbooks; ensure procedures and escalation protocols are documented.
• Own and maintain quality dashboards and performance scorecards across partner sites; ensure data integrity.

Skills

Vendor operations

Data-driven decisions

Cross-functional collaboration

Analytical skills

Strong communication

Education

Bachelor's degree or equivalent practical experience

Tools

Tableau

Looker

SQL

Job description

TikTok is seeking a Senior Trust & Safety Operations lead in Kuala Lumpur to drive end-to-end vendor moderation across partner sites. You will own performance dashboards, RCA deep dives, and cross-region coordination with POMs and product teams.

The role emphasizes data-driven decisions, policy rollout, and AI-augmented workflows. The ideal candidate has 5+ years in trust & safety or BPO/vendor management, strong analytical skills, and experience coordinating with international teams.