Senior Partner Performance & Engagement Lead

TikTok; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

TikTok is seeking a Regional Partner Success Program Manager in our Asia-Pacific region to drive quality improvements using data from Quality Data Measurement. This role serves as a key conduit between the TnQ TikTok team and partner teams, influencing performance metrics across moderation and partner footprint.

Responsibilities include managing day-to-day partner relationships, aligning internal teams on delivery goals, driving internal workshops and performance reviews, and overseeing KPIs and

Qualifications

• 5+ years of experience in program management, operations, or vendor/partner management roles.
• 5+ years of experience with people management to demonstrate ability to lead and develop high-performing teams.
• Strong communication and stakeholder management skills across internal and external audiences.
• Experience working with BPOs or in a vendor-supported service model.
• Proficiency in planning, coordinating, and executing multi-stakeholder initiatives.
• Experience in tech or platform-driven organizations.
• Familiarity with performance scorecards, SOW governance, and workforce planning tools; ability to analyze partner data and provide actionable insights.

Responsibilities

• Partner Engagement: Manage day-to-day partner relationships and address operational or wellbeing issues
• Cross-functional Alignment: Collaborate with internal teams to align on delivery goals and share partner feedback
• Internal Ops Forums: Drive planning and execution of internal workshops and global performance reviews (e.g., WBRs)
• Performance Oversight: Lead QBRs, track KPIs, and provide input into scorecards
• Quality Improvement: Recommend and align on quality actions to meet standards
• Strategic Partner Alignment: Sync on BD goals, staffing, and delivery priorities
• Performance Development: Guide reviews and post performance review action planning for underperforming team members
• Resource & FTE Planning: Own partner-related FTE planning and provide insights to internal stakeholders

Skills

Program management

People management

Stakeholder management

BPO/vendor experience

Multi-stakeholder planning

Tech/platform experience

Performance scorecards

SOW governance

Workforce planning

Data analysis

Job description

TikTok is seeking a Regional Partner Success Program Manager in our Asia-Pacific region to drive quality improvements using data from Quality Data Measurement. This role serves as a key conduit between the TnQ TikTok team and partner teams, influencing performance metrics across moderation and partner footprint.

Responsibilities include managing day-to-day partner relationships, aligning internal teams on delivery goals, driving internal workshops and performance reviews, and overseeing KPIs and