Order Support Specialist

VF Corporation; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

VF Corporation in Malaysia is seeking an Order Support Specialist to ensure accurate processing of orders, shipments, and returns across the APAC region. You will act as a liaison between customers and internal teams to support brand success.

The role emphasizes customer-centric service, attention to detail, and collaboration across functions, with English proficiency and at least 1 year of related experience.

Qualifications

• Customer-centric mindset
• Attention to detail and prioritization
• Curious and proactive attitude with drive for improvement
• Excellent communication and problem-solving skills, English proficiency (written and spoken)

Responsibilities

• Accurately process customer orders, amendments, and releases in line with system and compliance guidelines.
• Monitor order fulfillment and delivery timelines, addressing risks or opportunities and communicating with stakeholders.
• Manage customer returns, claims, and defective product processes to ensure timely resolution and satisfaction.
• Prepare and distribute commercial and customs documentation according to customer requirements and local regulations.
• Contribute to continuous improvement by harmonizing and optimizing operational processes.

Skills

Customer service

Attention to detail

Communication

Problem-solving

English proficiency

Job description

Job Ad

• As an Order Support Specialist, you will play a vital role in ensuring customer satisfaction and supporting the success of our brands across the APAC region. You’ll be responsible for the accurate and timely processing of orders, shipments, and returns, acting as a key liaison between our customers and internal teams.
  

About The Role

• As an Order Support Specialist, you will play a vital role in ensuring customer satisfaction and supporting the success of our brands across the APAC region. You’ll be responsible for the accurate and timely processing of orders, shipments, and returns, acting as a key liaison between our customers and internal teams.
  

Key Responsibilities

• Accurately process customer orders, amendments, and releases in line with system and compliance guidelines.
• Monitor order fulfillment and delivery timelines, proactively addressing any risks or opportunities and communicating with relevant stakeholders.
• Manage customer returns, claims, and defective product processes to ensure timely resolution and customer satisfaction.
• Prepare and distribute commercial and customs documentation in accordance with customer requirements and local regulations.
• Support continuous improvement by contributing to the harmonization and optimization of operational processes.
  

What We’re Looking For

• A customer-centric mindset with a passion for delivering exceptional service.
• Strong attention to detail and the ability to effectively plan, organize, and prioritize tasks.
• A curious and proactive attitude with a drive for continuous improvement.
• Excellent communication and problem-solving skills, with the ability to build strong partnerships and collaborate across teams.
• 1 year of experience in related field
• Proficiency in English (spoken and written)
  

Why Join Us?

• You’ll be part of a dynamic, multicultural team that values innovation, collaboration, and excellence. If you're ready to make a meaningful impact and grow your career in a fast-paced environment, we’d love to hear from you.
  

R-20260902-0008