APAC Logistics & SAP/SFDC Coordinator

Invisalign Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 89,000 - 134,000; Full time

Job summary

Invisalign Malaysia Sdn Bhd in Mont Kiara, Kuala Lumpur is seeking a Logistics Specialist with strong SAP knowledge to support APAC sourcing, logistics and warehousing, ITero products, and customs clearance. You will coordinate RMA, demo assets, 3PL invoicing, freight, and compliance, ensuring on-time delivery and accurate record keeping across regional markets.

This role requires SAP expertise, SFDC familiarity, and a proactive, detail‑minded team player ready to work with cross‑functional

Qualifications

• BA/BS degree in Business Management, Logistics, or equivalent practical experience
• 2-5 years of experience in the logistics industry or in a similar role managing logistics service providers
• Strong knowledge and hands-on of SAP system is essential
• Knowledge of SFDC is an added advantage
• Depth knowledge and handling of Excel
• Basic understanding of supply chain processes including material planning, shipping, importation, and contract logistics
• Strong critical thinking, analytical and decision-making skills

Responsibilities

• Oversee SAP’s Order-to-Cash (OTC) and SFDC (Salesforce) covering system inventory control and distribution management, completing daily tasks to ensure accuracy in inventory.
• Coordinate RMA return and coordination with local markets in order to achieve timely returns.
• Coordinate demo assets and sleeves inbound and outbound to designated sites and ensure the records of movement/flow are updated and traceable.
• Processing invoices from 3PL, including verifying accuracy of billing and ensuring AP processes payment on time.
• Monitor and manage freight and logistics partners’ performance for shipping, customs clearance, warehousing and domestic distribution.
• Resolve shipping and distribution related issues and feedback with RCA and CAPA Plan if NC occurs.
• Enforce documentations used by both shipper for inbound and outbound are correct in terms of valuation, HS Code and COO among others.
• A grounded understanding of trade compliance and valuation and able to work with Trade Compliance and RA team on all customs matters involving HS Code, ECCN, import and export processes in certain countries.
• A basic understanding of export control regulations, a role as ECO will be an added advantage.
• Support and align with Global and Regional projects relating to Systems Roll-out, Go-To-Market Strategy, Regulatory Compliance, etc.
• Communicate all shipment issues to owners with resolutions.
• Assure and follow up on-time delivery of materials in the track and trace process.
• Responsible for ensuring adherence to documentation retention requirements with 3PLs and internal requirements and/or as specified within local regulations.
• Maintain relationships with business partners and vendors via MBR and QBR.
• Comply with all safety policies, practices and procedures including ISO13485 and GDPMD and other local country regulations.
• Perform other duties as assigned.

Skills

SAP knowledge

OTC experience

RMA coordination

Logistics coordination

Sourcing

Education

BA/BS in Business Management or Logistics

Tools

SFDC (Salesforce)

Excel

Job description

Invisalign Malaysia Sdn Bhd in Mont Kiara, Kuala Lumpur is seeking a Logistics Specialist with strong SAP knowledge to support APAC sourcing, logistics and warehousing, ITero products, and customs clearance. You will coordinate RMA, demo assets, 3PL invoicing, freight, and compliance, ensuring on-time delivery and accurate record keeping across regional markets.

This role requires SAP expertise, SFDC familiarity, and a proactive, detail‑minded team player ready to work with cross‑functional