iTero Logistics Specialist

Align Technology, Inc.; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Align Technology, Inc. is seeking an iTero Logistics Specialist in APAC, Malaysia. This role focuses on SAP-driven order-to-cash processes, inventory control, and coordination with 3PLs for warehousing, shipping, and customs.

You will support trade compliance, document accuracy (HS codes, COO), and supplier relationships while ensuring timely deliveries and traceability across SEA markets. Fluency in English and Mandarin is preferred.

Qualifications

• BA/BS degree in Business Management, Logistics, Material Planning or Supply Chain or equivalent practical experience.

Responsibilities

• Oversee SAP’s OTC and SFDC, ensuring accurate inventory control and distribution management.
• Coordinate RMA returns with local markets to achieve timely returns.
• Coordinate demo assets inbound/outbound and maintain traceability of movement records.
• Process invoices from 3PL and verify billing accuracy for AP payment.
• Monitor freight and logistics partners for shipping, customs clearance, warehousing, and distribution.
• Identify and address shipping and distribution issues with RCA and CAPA.
• Ensure documentation for inbound/outbound is correct in valuation, HS Code, and COO.
• Collaborate with Trade Compliance/RA on customs matters, HS Code, import/export processes.
• Understand export control regulations; ECO role a plus.
• Navigate inbound/outbound for Class A/B medical devices in SEA.
• Support Global/Regional projects related to Systems Roll-out and regulatory compliance.
• Communicate shipment issues with owners and resolve.
• Ensure on-time delivery and records retention with 3PLs and internal policies.
• Maintain relationships with partners via MBR and QBR.

Skills

Interpersonal skills

Cross-functional teamwork

Problem solving

Organizational skills

Attention to detail

Self-motivated

Proactive communication

Team player

Microsoft Office

SAP knowledge

Mandarin language

Education

BA/BS in Business Management or Logistics

Tools

SAP

SFDC

Excel

Job description

iTero Logistics Specialist

Department: Operations

Employment Type: Full Time

Location: APAC-Malaysia

Description

About this opportunity

The Role of Logistics Specialist requires a candidate who has sound SAP knowledge and operational experience, who will assist APAC with sourcing, logistics and warehousing, customs clearance, supply administration, issuing and receiving goods for iTero products within the region, demo activities and RMA; working towards achieving operational goals for the iTero business.

Key Responsibilities

In this role, you will…

Key responsibilities:

• o Oversee SAP’s Order-to-Cash (OTC) and SFDC (Salesforce) covering system inventory control and distribution management, completing daily tasks to ensure accuracy in inventory.
• o Coordinate RMA return and coordination with local markets in order to achieve timely returns.
• o Coordinate demo assets and sleeves inbound and outbound to designated sites and ensure the records of movement/flow are updated and traceable.
• o Processing invoices from 3PL, including verifying accuracy of billing and ensuring AP processes payment on time.
• o Monitor and manage freight and logistics partners’ performance for shipping, customs clearance, warehousing and domestic distribution.
• o Resolve shipping and distribution related issues (with internal and external logistics partners) and feedback with systematic Root Cause Analysis (RCA) and Corrective Actions - Preventive Actions (CAPA) Plan if the event of a Non-Conformance (NC).
• o Enforce documentations used by both shipper for inbound and outbound are correct in terms of valuation, HS Code and COO among others.
• o A grounded understanding of trade compliance and valuation and able to work with Trade Compliance and RA team on all customs matters involving HS Code, ECCN, import and export processes in certain countries.
• o A basic understanding of export control regulations, a role as ECO will be an added advantage.
• o Understand and able to navigate through inbound and outbound process for Class A and Class B medical device in SEA countries.
• o Support and align with Global and Regional projects relating to Systems Roll-out, Go-To-Market Strategy, Regulatory Compliance, etc.
• o Communicate all shipment issues to owners with resolutions.
• o Assure and follow up on-time delivery of materials in the track and trace process.
• o Responsible for ensuring adherence to documentation retention requirements with 3PLs and internal requirements and/or as specified within local regulations.
• o Maintain relationships with business partners and vendors via MBR and QBR.
• o Comply with all safety policies, practices and procedures including ISO13485 and GDPMD and other local country regulations.
• o Perform other duties as assigned.

Skills, Knowledge & Expertise

In this role, you’ll need …

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• o Must have good interpersonal skills and the ability to work cross-functionally.
• o Have experience supporting SEA countries with KR as an added advantage.
• o Ability to consistently follow through with projects to completion.
• o Ability to perform in a fast-paced, highly customized environment.
• o Strong evidence of problem solving, organizational and prioritization skills are essential.
• o Must be self-motivated and initiating.
• o Strong interpersonal, listening and persuasive communication skills.
• o Ability to work without constant supervision.
• o Dependable and attention to detail.
• o Willingness to learn.
• o Good team player.
• o Good knowledge of basic computer operations and Microsoft Office tools, with knowledge of Microsoft productivity tools

EDUCATION and/or EXPERIENCE

• o BA/BS degree in Business Management, Logistics, Material Planning or Supply Chain or equivalent practical experience
• o At least 5 years of experience in the logistics industry or in a similar role managing logistics service providers
• o Strong knowledge and hands-on of SAP system is essential
• o Knowledge of SFDC is an added advantage
• o Depth knowledge and handling of Excel
• o Basic understanding of supply chain processes including material planning, shipping, import/export, and contract logistics.
• o Strong critical thinking, analytical and decision-making skills
• o Fluency in English and Mandarin both written and spoken
• o Basic experience in preparing shipping documentations and export/import declarations will be an added advantage
• o Strong networking in the industry with 3PLs will be an added advantage
• o Be prepared to work on weekends/public holidays in non-working hours if support is required for quarter end closing.