APAC IT Implementation Lead (Remote)

Movemedical; Kuala Lumpur; On-site; MYR 183,000 - 264,000; Full time

Benefits offered by this job

Work from home

Flexible PTO

Comprehensive benefits package

Grow with the company

Amazing team

Job summary

Movemedical is seeking a Project Manager to own APAC customer implementations from kickoff through go-live and handoff to support. You will manage scope, budget, and timelines while serving as the primary contact for APAC clients.

The role requires strong communication, problem-solving, and collaboration across teams in a fast-growing startup. You will work in a remote-friendly environment with occasional cross-time-zone coordination, contributing to the delivery process and client success

Qualifications

• 4+ years of hands-on experience as a Project Manager in a customer-facing, implementation-focused role.
• Own end-to-end projects including plan, budget and customer relationship with minimal oversight.
• Strong, confident communication; comfortable leading meetings and guiding customers and teams.
• Ability to operate without a fixed process, solving issues as they arise.
• Familiar with project tracking tools (JIRA preferred) and MS Office/Confluence.
• Self-directed, able to manage priorities and ambiguous scope.
• Strong organizational and negotiation skills with attention to detail.
• Collaborative across product, solution consulting, support, and customer-facing teams.

Responsibilities

• Own the full lifecycle of customer implementation projects — scoping, planning, budget, timeline, and risk — from kickoff through go-live and support transition
• Serve as the primary point of contact for APAC customers throughout implementation, building trust through clear, proactive communication
• Run project status meetings, manage stakeholder expectations, and keep deliverables on track across multiple concurrent projects
• Identify and resolve blockers quickly, escalating early when something puts a timeline or budget at risk
• Track project budgets, forecast financials, and manage change orders when scope shifts
• Learn our product deeply enough to explain it credibly and troubleshoot with customers, without needing to be the one configuring it
• Collaborate closely with Solution Consultants, Support, Training, and Enablement to keep delivery moving
• Lead the handoff to Support at project close-out, making sure the transition is smooth for both the customer and internal teams
• Work primarily in your own time zone, with occasional syncing with our teams in the US and Europe
• Provide regular, accurate project status updates to internal leadership as well as customers, promoting transparency and setting proper expectations
• Create and maintain project documentation, project charter, status reports, risk register, responsibilities matrix and keep it shared and up to date
• Track project hours logged by internal team members and coordinate with finance on any invoicing or payment questions
• Contribute to improving Client Delivery's project templates, processes, and tools over time

Skills

Project management

Communication

Problem solving

Organization

Negotiation

Collaboration

JIRA

Confluence

Microsoft Office

Tools

JIRA

Confluence

MS Office

Job description

Movemedical is seeking a Project Manager to own APAC customer implementations from kickoff through go-live and handoff to support. You will manage scope, budget, and timelines while serving as the primary contact for APAC clients.

The role requires strong communication, problem-solving, and collaboration across teams in a fast-growing startup. You will work in a remote-friendly environment with occasional cross-time-zone coordination, contributing to the delivery process and client success