PGA Associate - Account Management, Lodging

Expedia Group; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Expedia Group in Malaysia is seeking a PGA Associate in Account Management, Lodging to drive partner performance and optimize hotel rates and availability. You will engage with accommodation partners primarily by phone, focusing on converting customers through competitive pricing and inventory strategies.

Ideal candidates have a Japanese language background, 1–3 years in relevant sales or account roles, and a data-driven, collaborative mindset.

Qualifications

• Bachelor's Degree in a related field; or Equivalent related professional experience.
• Native proficiency in Japanese.
• 1-3 years of experience in hotel sales/revenue management, account management, inside sales or business development preferred.
• Able to work independently as well as be a strong team worker, ensuring the whole team wins.
• Demonstrate ability to work based on targets, goals and/or strategic objectives set by the leadership team.
• Appetite for innovative technology, fast-changing business environment, robust data driven analysis.
• Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to.
• Ability to effectively communicate to various levels and through a variety of communication channels.
• Ability to handle objection, secure commitments and be resilient.
• Possesses outstanding listening, investigating and influencing skills.
• Hungry, determined, motivated, willing to take action and results-focused.
• Organization and time management skills, rigor, attention to details.
• Proven follow-up/persistence when facing challenging situations.
• Ability to multi-task effectively and be able to change gears quickly without skipping a beat.
• Ability to perform under pressure and think on your feet in a fast-paced environment.
• Open to feedback for continuous improvement.
• Relationship builder; earns the confidence of others.
• Bridges and sustains solid partnerships based on mutual support through a collaborative style.

Responsibilities

• This is a predominantly phone-based role, and you will be reaching out to a portfolio of existing accommodation partners each day.
• You will closely work with these hotel partners to: Optimize rate and availability competitiveness on the Expedia platform to increase customer conversion.
• Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs.
• Coordinate with other account management teams to secure an aligned and effective level of competitiveness across high-demand Asia Pacific markets.
• Educate hotel partners on the self-service features available on Expedia Partner Central to make them independent in managing all the core aspects of our marketplace.
• Re-establish core fundamentals to re-engage with dormant hotel partners.
• Take time to shop our sites as a traveler would to identify issues that may not have been identified by our automated shopping tools and help to identify additional root causes of uncompetitiveness.

Skills

Japanese (native)

Hotel sales experience

Account management

Revenue management

Inside sales

Business development

Data-driven analysis

Communication

Multitasking

Teamwork

Education

Bachelor's Degree in a related field

Job description

PGA Associate - Account Management, Lodging

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introduction to team

The Partner Growth & Agility, Competitiveness Agility Team primary responsibility is to ensure that Expedia Group’s hotels, and all accommodations types in our high demand APAC markets have great rates and room types available for the Expedia Group travelers (including travelers from B2B Demand Partners) at all times.

The Partner Growth & Agility, Competitiveness Agility Team will also continuously work with Expedia Group’s hotel and accommodation partners to help them improve their end-to-end competitive position taking the most from their participation in the Expedia marketplace.

You will work as part of a team, with the primary goal of improving the conversion rate for our high-demand markets. You will closely work in collaboration with other in-market account management teams to ensure the right and competitive conditions across high demand markets and ultimately provide the best product on EG-branded sites as well as those of our B2B Demand partners.

In this role, you will:

• This is a predominantly phone-based role, and you will be reaching out to a portfolio of existing accommodation partners each day. You will closely work with these hotel partners to:
• Optimize rate and availability competitiveness on the Expedia platform to increase customer conversion
• Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs
• Coordinate with other account management teams to secure an aligned and effective level of competitiveness across high-demand Asia Pacific markets
• Educate hotel partners on the self-service features available on Expedia Partner Central to make them independent in managing all the core aspects of our marketplace and make the mutual business more sustainable over the partners’ lifecycle
• Re-establish core fundamentals to re-engage with dormant hotel partners
• Take time to shop our sites as a traveler would to identify issues that may not have been identified by our automated shopping tools and help to identify additional root causes of uncompetitiveness

Experience and qualifications:

• Bachelor's Degree in a related field; or Equivalent related professional experience
• Native proficiency in Japanese
• 1-3 years of experience in hotel sales/revenue management, account management, inside sales or business development preferred
• Able to work independently as well as be a strong team worker, ensuring the whole team wins
• Demonstrate ability to work based on a variety targets, goals and/or strategic objectives set by the leadership team
• Appetite for innovative technology, fast-changing business environment, robust data driven analysis
• Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
• Ability to effectively communicate to various levels and through a variety of communication channels
• Ability to handle objection, secure commitments and be resilient
• Possesses outstanding listening, investigating and influencing skills
• Hungry, determined, motivated, willing to take action and results-focused
• Organization and time management skills, rigor, attention to details
• Proven follow-up/persistence when facing challenging situations
• Ability to multi-task effectively and be able to change gears quickly without skipping a beat
• Ability to perform under pressure and think on your feet in a fast-paced environment
• Open to feedback for continuous improvement
• Relationship builder; earns the confidence of others
• Bridges and sustains solid partnerships based on mutual support through a collaborative style

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.