APAC Demand Gen Fulfillment Specialist

Informa Group Plc.; George Town; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Great community

Volunteer days

Training & mentoring

Flexible time off

Private medical cover

ShareMatch program

Wellbeing support

Global awards

International collaboration

Job summary

Informa TechTarget in Penang, Malaysia, is seeking an APAC Fulfillment Associate to join the Client Delivery team supporting Demand Generation campaigns. You will manage behind-the-scenes aspects of campaigns, ensure deadlines, QA deliverables, and collaborate with internal teams to keep campaigns on track and on forecast.

Ideal candidates have a Bachelor's degree, 1-2 years in an operations role, strong Excel skills, and excellent communication, with the ability to multi-task in a fast-paced

Qualifications

• Bachelor's degree in marketing, management, or business preferred.
• 1-2 years of experience in operations.
• Strong Excel and MS Office skills.
• Excellent organizational and multi-project management.
• Strong written and verbal communication.

Responsibilities

• Manage all behind-the-scenes aspects of demand generation and lead gen campaigns, ensuring operational deadlines are met on a daily and weekly basis
• Collect, assess, and communicate complex campaign requirements while monitoring progress, pacing, and health of all campaigns to meet end dates and quarterly forecasts
• Provide top-notch quality assurance on all outgoing client deliverables, ensuring accuracy, proper formatting, and alignment with customer requirements and program goals
• Select and distribute deliveries to customers on a weekly basis, uploading data to various web portals, FTP sites, and third-party lead management systems
• Troubleshoot campaign delivery, technical issues, and customer-facing problems, escalating potential issues to Team Leads as needed
• Provide ad hoc customer support including customized reporting, status updates, and performance reports to Sales, Customer Success, and Client Delivery Leadership
• Collaborate effectively with internal departments to ensure successful campaign delivery and timely execution of all standard deals
• Monitor and manage forecasted revenue while developing knowledge of core product offerings, audience selection, and email marketing tactics

Skills

Excel proficient

Organizational skills

Communication skills

Attention to detail

Independent working

Education

Bachelor's degree in Marketing/Management/Business

Tools

Microsoft Excel

Job description

Informa TechTarget in Penang, Malaysia, is seeking an APAC Fulfillment Associate to join the Client Delivery team supporting Demand Generation campaigns. You will manage behind-the-scenes aspects of campaigns, ensure deadlines, QA deliverables, and collaborate with internal teams to keep campaigns on track and on forecast.

Ideal candidates have a Bachelor's degree, 1-2 years in an operations role, strong Excel skills, and excellent communication, with the ability to multi-task in a fast-paced