APAC Cybersecurity Support Engineer - Security & Networking

Fortinet, Inc.

Kuala Lumpur

On-site

MYR 60,000 - 120,000

Full time

14 days+

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Job summary

Fortinet, a cybersecurity pioneer, is seeking a Cybersecurity Support Engineer in Kuala Lumpur to support APAC customers and partners. You will troubleshoot Fortinet’s FortiSASE, analyze configurations, and guide customers toward effective resolutions.

Ideal candidates have strong OSI/routing knowledge, security product experience, and fluent English. A 3+ year background in tech support or networking and a related degree are preferred; office-based role with a global impact.

Qualifications

Bachelor's degree in Computer Science, Software Engineering or related field.
3+ years of experience in a technical support or networking/security role.
Advanced knowledge of English (written and spoken).

Responsibilities

Provide direct technical support via phone, chat and web to APAC customers and partners.
Troubleshoot Fortinet’s FortiSASE and related security products.
Collect, analyze and change configuration information for customers.
Analyze customer system information and recommend corrective actions.
Educate customers on networking concepts and Fortinet documentation.
Escalate and manage cases until closure with clear communication.
Lead customer management meetings regarding escalation when needed.