Senior Cybersecurity Support Engineer – APAC

Fortinet, Inc.; Kuala Lumpur; On-site; MYR 120,000 - 240,000; Full time

Job summary

Fortinet in Kuala Lumpur, Malaysia, seeks an experienced Cybersecurity Support Engineer to provide APAC technical support, troubleshoot FortiSASE, and guide customers through complex network security issues.

You will analyze configurations, reproduce lab scenarios, and recommend fixes while maintaining strong customer communications. A background in Fortinet products, Linux systems, and incident management is essential for success.

Qualifications

• 7+ years in network and cybersecurity roles (enterprise/service provider).
• Strong hands-on Fortinet skills, especially FortiGate (policy, VPNs, routing, NAT, UTM, HA).
• Deep TCP/IP understanding with troubleshooting using captures and logs.
• Knowledge of Layer 2/3 networking and dynamic routing (OSPF, BGP).
• Solid network security knowledge: Firewall, IPS, Anti-Malware, Web Filtering, App Control, DDoS, Zero Trust.
• Experience in high-severity incident environments (P1/P2).
• Excellent English communication, written and verbal.
• Customer-oriented mindset; manage escalations during outages.
• Experience in multi-vendor integrations with Fortinet tools.
• Hands-on with Fortinet analytics platforms (FortiManager/Analyzer/EMS/Authenticator).
• Linux/Unix knowledge; log analysis and troubleshooting.
• Data center networking experience; HA, redundancy, scalability.
• Basic SQL knowledge; security/logging interactions.
• Fortinet and industry certifications (NSE4/NSE7, FCNSP, CISSP/CCNP/CCSP).
• Bachelor’s degree in EE, CS, or equivalent hands-on experience.

Responsibilities

• Provide direct technical support via phone, chat, and web systems to APAC customers and partners.
• Troubleshoot FortiSASE and collect/analyze configuration data.
• Analyze customer system information and recommend corrective actions.
• Educate customers on networking and product knowledge gaps as needed.
• Review technical docs, bulletins, and release notes for known issues.
• Reproduce customer environments in lab equipment to isolate and solve problems.
• Escalate and manage cases until closure; lead customer management meetings.
• Maintain clear customer communications and set expectations through case closure.

Skills

Fortinet FortiGate

TCP/IP

Layer 2/3 networking

VPNs

HA (High Availability)

Firewall/IPS

DDoS protection

Fortinet platforms

Unix/Linux

Data center networking

SQL basics

Security certifications

Networking design

OSPF/BGP

Education: EE/CS

Education

Bachelor’s Degree in Electrical Engineering, Computer Science

Tools

FortiManager

FortiAnalyzer

FortiEMS

FortiAuthenticator

Job description

Fortinet in Kuala Lumpur, Malaysia, seeks an experienced Cybersecurity Support Engineer to provide APAC technical support, troubleshoot FortiSASE, and guide customers through complex network security issues.

You will analyze configurations, reproduce lab scenarios, and recommend fixes while maintaining strong customer communications. A background in Fortinet products, Linux systems, and incident management is essential for success.