Cybersecurity Support Engineer - FortiWeb (APAC)

Fortinet, Inc.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Fortinet, Inc. in Kuala Lumpur seeks a Cybersecurity Support Engineer to provide direct technical support to customers and partners across the APAC region.

You will troubleshoot Fortinet products, analyze network traces, and collaborate with DevOps on cloud solutions. The role emphasizes strong problem-solving, knowledge of web security concepts, and virtualization/cloud technologies, with a focus on FortiWeb, FortiDDoS, and related products.

Qualifications

• Good understanding of Web Application Firewall and Load Balancing concepts, security and vulnerabilities.
• Experience with VMware and/or other virtualization or cloud technologies.
• Strong troubleshooting and problem-solving skills.
• Ability to understand network traffic traces decoded with Wireshark.
• Administrative knowledge of Windows, Unix, Linux, or Cloud Technologies.
• Knowledge of authentication protocols and methods (LDAP, NTLM, Kerberos, SSO, Radius, 2-factor authentication) is an advantage.

Responsibilities

• Providing direct technical support via the phone and ticketing system to our customers and partners through-out the APAC Region.
• Running real-time troubleshooting sessions with partners/customers
• Collecting data and traces for investigation, taking ownership of overall customer satisfaction, recognizing high priority situations and taking appropriate escalation action.
• Analyzing, technical investigation and resolution of reported problems involving FortiWeb, FortiADC, FortiDDoS.
• Engaging DevOps after initial triage for tickets related to cloud solutions products such as FortiAppSec Cloud, FortiDAST, FortiCASB.

Skills

Web Application Firewall

Load Balancing concepts

Regex basics

HTTP / DNS / SSL

TCP/IP

OS Administration

VMware/Cloud technologies

Troubleshooting

Communication

Customer focus

Authentication protocols

Tools

Fortinet products

Wireshark

API tools

JSON/XML

Job description

Fortinet, Inc. in Kuala Lumpur seeks a Cybersecurity Support Engineer to provide direct technical support to customers and partners across the APAC region.

You will troubleshoot Fortinet products, analyze network traces, and collaborate with DevOps on cloud solutions. The role emphasizes strong problem-solving, knowledge of web security concepts, and virtualization/cloud technologies, with a focus on FortiWeb, FortiDDoS, and related products.