APAC Cybersecurity Support Engineer - FortiGate Expert

Zoomcar; Kuala Lumpur; On-site; MYR 244,998 - 326,664; Full time

Benefits offered by this job

Attractive Total Rewards package

Diversity and inclusivity-focused environment

Job summary

Zoomcar is seeking a Cybersecurity Support Engineer in Kuala Lumpur to provide technical support and troubleshoot cybersecurity products. Ideal candidates will have 7+ years of experience, strong hands-on expertise in Fortinet products, and excellent communication skills.

This role emphasizes a customer-oriented mindset and problem-solving abilities in high-severity environments. Join us to make a lasting impact in the cybersecurity field.

Qualifications

• 7+ years of experience in network and cybersecurity roles.
• Proven experience in dynamic routing protocols like OSPF, BGP.
• Experience in high‑severity incident environments.

Responsibilities

• Provide direct technical support to customers and partners.
• Troubleshoot Fortinet’s Secure Access Service Edge product.
• Manage customer communications until case closure.

Skills

Strong hands‑on expertise with Fortinet products

TCP/IP fundamentals

Layer 2 / Layer 3 networking

network security technologies

Excellent communication skills in English

Customer‑oriented mindset

Education

Bachelor’s Degree in Electrical Engineering or Computer Science

Tools

FortiGate

FortiManager

Unix/Linux environments

SQL databases

Job description

Zoomcar is seeking a Cybersecurity Support Engineer in Kuala Lumpur to provide technical support and troubleshoot cybersecurity products. Ideal candidates will have 7+ years of experience, strong hands-on expertise in Fortinet products, and excellent communication skills.

This role emphasizes a customer-oriented mindset and problem-solving abilities in high-severity environments. Join us to make a lasting impact in the cybersecurity field.