APAC Customer Service Leader — Transformation & SLA Excellence

Radiometer; Petaling Jaya; On-site; MYR 80,000 - 120,000; Full time

Benefits offered by this job

Health care program

Paid time off

Benefits information

Job summary

Pall Corporation in Petaling Jaya, Malaysia, seeks an experienced Customer Service Manager to lead APAC Customer Service Team Leads in Order-to-Cash activities across phone, email, and e-commerce. You will drive service performance, KPI achievement, and continuous improvement.

You will collaborate with sales, operations, supply chain, and logistics to ensure accurate information flows and a seamless customer experience.

Qualifications

• Bachelor’s degree or equivalent experience with at least 10 years in customer service
• Excellent written and verbal communication and a strong customer-focused mindset
• Proven problem-solving abilities in high-volume, fast-paced settings
• Experience with SAP or similar ERP systems and advanced MS Office skills
• 5+ years leadership supervising managers or team leads in global or multi-site environments
• Ability to collaborate across sales, operations, supply chain, engineering and shipping teams

Responsibilities

• Provide APAC leadership to Customer Service Team Lead Supervisors responsible for Order-to-Cash across phone, email and e-commerce
• Serve as senior escalation contact for complex customer issues and ensure quick, compliant resolutions
• Drive KPI/SLA targets, reporting, and continuous improvement initiatives
• Lead major customer service transformation and change management efforts
• Optimize workforce allocation and automation initiatives to improve service quality and analytics

Skills

Customer service leadership

SAP

Leadership

Communication

Problem solving

Global/multi-site experience

Education

Bachelor’s degree or equivalent

Tools

SAP ERP

Job description

Pall Corporation in Petaling Jaya, Malaysia, seeks an experienced Customer Service Manager to lead APAC Customer Service Team Leads in Order-to-Cash activities across phone, email, and e-commerce. You will drive service performance, KPI achievement, and continuous improvement.

You will collaborate with sales, operations, supply chain, and logistics to ensure accurate information flows and a seamless customer experience.