EMEA Customer Service Leader: Transformation & Automation

Pall - Aerospace; Petaling Jaya; On-site; MYR 180,000 - 280,000; Full time

Job summary

Pall Corporation, a Danaher operating company, is seeking a Customer Service Manager to lead EMEA customer service teams from Petaling Jaya, Malaysia, overseeing Order-to-Cash activities across phone, email, and e-commerce. This on-site role reports to the Global Shared Service Leader and focuses on consistent service performance and global policy execution.

You will partner with sales, operations, supply chain, and logistics to ensure timely information flow, act as escalation contact for

Qualifications

• Bachelor’s degree or equivalent experience, with at least 10 years of customer service experience.
• Excellent written and verbal communication skills and a strong commitment to customer satisfaction.
• Proven problem-solving abilities in high-volume, fast-paced settings.
• Experience with SAP or similar ERP systems and advanced proficiency in Microsoft Office.
• 5+ years leadership experience supervising managers or Team Leads in global or multi-site settings.

Responsibilities

• Provide EMEA leadership to Customer Service Team Lead Supervisors responsible for Order-to-Cash activities across phone, email, and e-commerce.
• Work closely with customers and internal teams—including sales, operations, supply chain, and logistics—to ensure accurate, timely information flows and a seamless customer experience worldwide.
• Act as the senior escalation contact for complex customer issues, ensuring quick, compliant resolutions and consistent global policy execution.
• Lead major customer service transformation initiatives and manage change by communicating clearly, providing training, and addressing risks to maintain a positive customer experience during transitions.
• Champion automation and data-driven process improvements and oversee analytics and reporting to drive accountability and enhance performance.

Skills

Leadership

Customer service orientation

Communication

Problem-solving

Cross-functional collaboration

Education

Bachelor’s degree

Tools

SAP

Microsoft Office

Job description

Pall Corporation, a Danaher operating company, is seeking a Customer Service Manager to lead EMEA customer service teams from Petaling Jaya, Malaysia, overseeing Order-to-Cash activities across phone, email, and e-commerce. This on-site role reports to the Global Shared Service Leader and focuses on consistent service performance and global policy execution.

You will partner with sales, operations, supply chain, and logistics to ensure timely information flow, act as escalation contact for