Order-to-Cash Supervisor: Lead, Optimize & Deliver

Pall Corporation; Petaling Jaya; On-site; MYR 48,000 - 70,000; Full time

Job summary

Pall Corporation, a Danaher company, seeks a Customer Service Supervisor in Malaysia (PJ) to lead a team handling order placement through fulfillment at on-site operations. You will collaborate with customers, sales, operations and supply chain to provide accurate, timely information, manage escalations, and coach the team towards a high standard of customer satisfaction within a fast-paced environment.

Proficiency in English, knowledge of SAP, and strong organizational skills are essential to

Qualifications

• College degree, technical training in customer service, or equivalent experience.
• Knowledge in order management and SAP is a MUST.
• Driven to deliver excellent customer satisfaction in a high demand, fast-paced, multi-tasking environment.
• Excellent verbal and written communication skills in English.
• Organizational and analytical skills, ability to prioritize, and customer centric mindset.
• Ability to manage through conflict and adapt to the changes.
• Ability to coach and lead the team towards working in ONETEAM and adhere to organization policy.

Responsibilities

• Manages a team of associates responsible for end to end “Order to Cash” process, via phone, email and e-commerce.
• Collaborate with customers, sales, operations and supply chain to ensure accurate and timely information is provided in response to all customer inquiries.
• Partners with sales and customer service representatives to satisfy customer needs.
• Serves as the point person for complex inquiries and escalations.
• Ensures Pall’s policies and procedures are current and executed to compliantly meet requirements.
• Coaches/mentors the associates in their career development.
• Communicates Pall’s vision and leads by example by involving in the continuous improvement as part Danaher Core Behavior.

Skills

Customer service

Order management

Team leadership

Communication

Education

College degree

Tools

SAP

Job description

Pall Corporation, a Danaher company, seeks a Customer Service Supervisor in Malaysia (PJ) to lead a team handling order placement through fulfillment at on-site operations. You will collaborate with customers, sales, operations and supply chain to provide accurate, timely information, manage escalations, and coach the team towards a high standard of customer satisfaction within a fast-paced environment.

Proficiency in English, knowledge of SAP, and strong organizational skills are essential to